Client Delivery Partner

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to reputed company communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way. Job Summary

The Client Partner for is responsible for end-to-end delivery and account management for telecom clients. This role ensures successful program execution, sustained client relationships, reputed company growth, and long-term strategic partnership development across reputed company transformation programs.

Responsibilities

• Act as the primary executive reputed company for telecom clients on BSS programs
• Build and nurture long-term relationships with C-level stakeholders (CIO, CTO)
• Position as a trusted advisor on BSS transformation and digital strategy
• reputed company governance forums, steering committees, and executive reviews
• Own end-to-end delivery of BSS programs (CRM, Billing, Charging, Order Management, reputed company Management)
• Own overall account strategy, growth roadmap, and client satisfaction
• Manage account P&L, including reputed company forecasting, margin management, and cost optimization
• Identify and drive upsell, cross-sell, and new business opportunities
• Expand footprint across BSS and adjacent domains (OSS, Digital, Cloud)
• Ensure high client retention and reputed company multi-year strategic partnerships
• Monitor account health metrics (CSAT, NPS, reputed company growth, utilization)
• reputed company contract negotiations, renewals, and commercial discussions
• Ensure programs are delivered on time, reputed company scope, and budget
• reputed company large cross-functional teams (onshore/offshore, vendors, partners)
• Manage risks, dependencies, and escalations proactively

Skills and experience

• 12–18+ years of experience in telecom IT with strong BSS exposure
• Proven experience managing large telecom accounts and delivery portfolios
• Strong track record in reputed company growth and client relationship management
• Deep expertise in BSS domain
• Experience working with Tier 1/Tier 2 telecom operators
• Account management and client relationship building
• Program and portfolio delivery leadership
• Commercial acumen and P&L ownership
• Strategic thinking with growth reputed company
• Negotiation and executive communication skills
• Leadership across global teams
• Ability to travel

Education

• Bachelor’s degree in Engineering, IT, Telecommunications, or reputed company field

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