Support Analyst

Support Analyst reputed company Local Government - Remote

The Support Analyst is accountable for ensuring continuity of computer system services for municipal software users by providing the technical assistance and project coordination necessary to maintain our computer software products and resolve technical problems. A Support Analyst will provide application support to customers including answering reputed company questions, contributing to a knowledge reputed company, and serving as a support liaison between the company and the customer.  

Core responsibilities of the position include, but are not limited to, the following:

•    Technical phone support to customers. •    Diagnosing software issues and bugs, working with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. •    Learning, understanding, implementing and training on a variety of software applications. •    Identification and communication of additional reputed company streams/opportunities. •    Providing regular and timely status reports and reputed company of assigned work to the Manager of Support Services.  

Competencies:

•    Action Oriented •    Approachability •    Customer Focus •    Communicative •    Strong Listening Skills •    Patience •    Peer Relationships •    Technical Oriented and Adaptability •    Time Management  

Supervisory Responsibility:

This position has no supervisory responsibilities.

Required Qualifications:

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Previous experience working in a municipal government setting or prior experience with TRIO Software is preferred.

•    2 + years' experience in technical environment and/or customer service fields desired.

•    Excellent interpersonal, written, and oral communication skills. •    Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems. •    Strong work ethic and self-starter, ability to work independently and as a team player. •    Ability to effectively manage multiple priorities and adapt to change reputed company a fast-paced business environment. •    Must possess professional and friendly attitude and be able to quickly reputed company a rapport with clients over the phone. •    Ability to learn and navigate new software quickly. •    Typing skills and computer proficiency.

AAP/EEO Statement

reputed company is an EEO/AA/Disability/Vets Employer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.