Strategic Account Manager
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We're always looking for friendly and energetic team members to join our growing glass family. Customer service representatives, technicians, managers, and many more positions are available across the country. With the majority of our management team starting as entry-level employees, you can feel confident in knowing Auto Glass Now is investing in your career growth.
JOB DESCRIPTION:
Driven Claims is seeking a Strategic Account Manager to lead and grow relationships with key carrier partners. This role is responsible for deepening executive and operational relationships, increasing revenue share, and managing key deliverables. The ideal candidate is both a relationship builder and a growth driver, with strong analytical skills and the ability to translate insights into actionable strategies.
Key Responsibilities
Strategic Relationship Management
Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams
Establish and strengthen long-term partnerships by delivering consistent value and proactive engagement
Serve as the primary point of contact for client needs, escalations, and strategic discussions
Account Growth & Business Development
Increase revenue share
Identify and execute opportunities
Partner with internal and external stakeholders
Business Reviews & Performance Management
Develop and lead monthly and quarterly business reviews (MBRs/QBRs) with clients
Present performance insights, trends, and strategic recommendations
Use data to tell a compelling story around value delivered and opportunities for growth
Day-to-Day Account Oversight
Manage the ongoing operational health of assigned accounts
Proactively address issues, resolve escalations, and ensure client satisfaction
Coordinate with internal teams to ensure service delivery meets or exceeds expectations
Analytics & Insights
Analyze account performance, including volume trends, conversion rates, and growth opportunities
Translate data into actionable strategies to improve performance and increase market share
Monitor KPIs and continuously identify areas for optimization
Qualifications
5–10+ years of experience in account management, client services, or strategic partnerships (insurance, claims, or TPA experience strongly preferred)
Proven ability to grow accounts and increase share
Strong executive presence with experience engaging senior stakeholders
Analytical mindset with the ability to interpret data and present insights clearly
Excellent communication, presentation, and relationship-building skills
Experience in auto claims or auto glass programs is a plus
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Position Location:
MassachusettsCompensation Range:
$91,800.00 - $164,000.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
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