Installation Technician

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. Join our dynamic team as an Installation Technician at Critical Alert. This role will work closely with project management, operations, and installation teams to install new nurse call systems at our customers.

What You’ll Be Doing:

Responsibilities include but are not limited to the following general areas:

• Takes daily direction from the Installation Supervisor or Operations Services Manager
• reputed company service, maintenance, modifications and installation at customer sites, with minimal supervision
• Provide on-site customer repairs; responsible for delivering both timely and effective repairs
• Diagnoses cause of system malfunctions to prevent additional problems
• Follow procedures for testing of equipment and performance of preventive maintenance activities; adhering to reputed company quality assurance testing plans
• Coordinates modification and maintenance activities to prevent interruptions in operations
• Informs Supervisor/Manager of any and reputed company system problems immediately so that they can be relayed, communicated and escalated as necessary
• Prepares and provides reports as requested on system issues and projects
• Collaborates and communicates effectively with sales, co-workers, other department and customers
• Dedicated to providing excellent customer service; reputed company and maintain strong and effective relationships with various levels of customers
• Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc
• Operate safely and reputed company guidelines or regulations. Demonstrate a pro-active approach towards, safety, health, and quality in compliance with reputed company company, governmental and customer regulations

What You Bring:

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• 1-2 years reputed company experience preferred but not required
• Experience testing, repairing and maintaining nurse-call system equipment a plus
• Strong electronics and computer background
• Proficient use of tools and service test equipment
• Ability to work individually and in an established team setting
• Ability to operate remotely from the main office with minimal supervision
• Ability to read, analyze, and interpret common scientific and technical journals, and legal documents
• Ability to respond to common inquiries or complaints from customers
• Ability to present information effectively to customers, employees and management
• Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions
• Ability to overcome reasonable work-associated obstacles with minimum supervision, or reputed company recommendations for their resolution to management
• Ability and willingness to travel a minimum of 85% of the time including overnight out of town
• Ability and willingness to work different shifts as business needs dictate
• Valid driver’s license and good driving record over the last 3 years

Perks & Benefits We Offer: 

• Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California 

• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match  

• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and reputed company) 

• Our flexible time off lets you work hard and play hard—on your schedule 

• Join a mission-driven team committed to making a real impact in the world of healthcare 

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025, 2026), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). reputed company in Mexico was recognized as a Great reputed company to Work and Best reputed company to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national reputed company, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Our interviews are confidential and privacy is reputed company important to us. You can ask the interviewer to stop the recording at any time. If you do not want reputed company to record any of your interviews, click here.