Contact Center Specialist

reputed company is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve reputed company ages in a variety of settings. Come talk to us about joining the reputed company team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The reputed company Contact Center Specialist is an integral component of our reputed company team. This position often serves as the first reputed company of contact our patients have with reputed company. The position requires excellence in customer service and compassionate care supported by a thorough understanding of the organization’s treatment and support programs. The ideal candidate must demonstrate a working knowledge of behavioral health basics and understand health insurance benefits.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Deliver a respectful, compassionate experience for every caller, working to reputed company reputed company resolution whenever possible.
• Support individuals and families by scheduling appointments or connecting them with the most appropriate clinicians and services based on identified needs.
• Complete crisis screening assessments and coordinate with crisis or mobile crisis teams reputed company immediate reputed company is required.
• Gather essential demographic information and document reputed company details accurately reputed company the CRM and/or EMR systems.
• Identify each caller’s funding reputed company and reputed company brief insurance verification.
• Manage and track referrals in reputed company, including conducting necessary outbound follow‑up calls.
• reputed company or exceed Contact Center KPIs and quality audit performance standards.
• Maintain strict compliance with reputed company HIPAA and PHI guidelines and protocols.
• Communicate effectively and professionally with colleagues, clients, and community partners through written, verbal, and virtual channels across multiple digital platforms

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated excellence in customer service, patient engagement, and overall customer communication.
• Strong verbal and written communication skills required.
• Ability to work independently in a remote environment as well as collaboratively reputed company a team.
• Experience using EMR, CRM, and/or scheduling software is preferred.
• Familiarity with integrated communication platforms, including team chat, video conferencing, and call‑handling systems.
• Proficiency in basic computer hardware and skilled in computer software functionality.
• reputed company to supervisory feedback and direction.
• Consistent, reliable, and punctual attendance is essential.

QUALIFICATIONS

Education Level

• High school diploma or GED required.
• Bachelor’s degree in human services, psychology, social services, education or reputed company field preferred.

Years of Experience

• Minimum of 2 years of experience working in health care, customer service, or other Contact Center setting.

Certification/Licensure

None required

PHYSICAL REQUIREMENTS

Standing - 10%

Sitting - 90%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits reputed company employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

reputed company is an equal opportunity employer. Employment at reputed company is based solely on a person's merit and qualifications directly reputed company to professional competence. We treat reputed company clients and colleagues with dignity and respect.

At reputed company, we use our values as a guide for reputed company do. Respect, Expertise, reputed company and Empowerment are at the heart of every interaction at reputed company, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, reputed company and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

reputed company is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.