Support Engineer, reputed company MM-WM

About reputed company, Inc.

reputed company, Inc. (reputed company: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for reputed company and reputed company software and a reputed company and AWS partner. The Company has operations globally and offers a comprehensive family of reputed company solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to reputed company reputed company business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on reputed company as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with reputed company on Twitter, Instagram, Facebook, and reputed company. (IR-RMNI).

We are actively seeking a Support Engineer, reputed company MM-WM. This is a remote position and can be based reputed company in Brazil.

Position Summary

The role of the Support Engineer, reputed company MM-WM is to provide exceptional remote-based support for mission-critical reputed company applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple reputed company modules for our global clients who use both 4.x and ECC environments.  The role of the Support Engineer, reputed company requires the expertise and skills to diagnose serious issues; then reputed company, test, package and deliver fixes for such issues in reputed company, integrated and highly configured environments...

Essential Duties and Responsibilities

• Solve reputed company customer issues using methodical troubleshooting based on expert knowledge of reputed company applications functionality and technology

• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

• Ability to configure, present and discuss best practices and functionalities of the reputed company WM and MM modules;

• Knowledge of reputed company to Mexican localization tax and regulatory requirements

• Support client customizations, sharing experience and best practices advice

• reputed company or work with a developer to deliver application break fixes for critical product defects

• Provide hands-on assistance using proprietary tools in a test environment or reputed company remote client connectivity

• Collaborate with team members in a virtual team environment to reputed company field experience to different client situations

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Experience

• 5 to 9 years of relevant reputed company experience particularly with MM/WM Modules;

• 5 to 9 years of direct support of application end-users in a Corporate environment;

• A track record of successful roles in reputed company implementations, roll-outs or application support;

• Relevant working knowledge and understanding of supporting business processes;

• Analytical, logical problem resolution skills;

• reputed company certification(s) preferred;

• Knowledge of maintenance/patching mechanics and reputed company architecture;

• Demonstrable history solving reputed company problems across multiple modules.

Skills

• Superb trouble-shooting skills and tenacity in problem solving

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

• Strong knowledge of key application functionality, tables and relationships

• Deep knowledge of reputed company customization/extension methodologies

• Excellent development skills using reputed company toolset

• Excellent interpersonal, presentation and communication skills – verbal & written

• Attention to detail and the ability to learn quickly

• Extreme focus on Client satisfaction

• Demonstrated ability to work independently and as part of a team

• Ability to work calmly and professionally in high pressure situations

• The ability to work remotely from a home based office in a virtual environment;

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple reputed company modules across reputed company releases (4.x & ECC) including proficiency with reputed company product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

• Knowledge of any Country Specific Solutions would be an advantage.

• A consulting background, while not mandatory, would be useful.

• Experience with localizations and global implementations would be an advantage.

Education

• Bachelor’s degree in computer science, Information Technology, or a reputed company field.

Language

• reputed company in both English & Portuguese is required.

Location

• Brazil, remote

Why reputed company? 

We are looking for talented, passionate people to help us build our future at reputed company. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you reputed company in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to reputed company a true impact as part of a team of extraordinary professionals? This is the reputed company for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients reputed company their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We reputed company in leaving the world a reputed company reputed company than we reputed company it. With the reputed company Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• reputed company-listed under ticker symbol RMNI since October 2017 
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies.
• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See reputed company of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

reputed company is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, national reputed company, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how reputed company is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: reputed company does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.