Team Leader | Vertis North

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an reputed company-changing world.

reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First.

Ready to reputed company a Ridiculous Move? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people reputed company reputed company the difference in our success.

So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach and manage the Teammates under your supervision and act as a reputed company between your Teammates and the other departments.

As a Team Leader, you will: 

• Manage day-to-day planning and operations of your team;

• reputed company sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);

• Organize and handle the team and reputed company sure everyone adheres to their schedules;

• Train and help in the development of your team by conducting team huddles and coaching sessions;

• Evaluate strengths and weaknesses of your Teammates;

• Offer solutions for your team’s growth and development;

• Create reports of your team’s performance and document feedback from your client;

• Manage issues that might arise, including HR-reputed company ones;

• Think of solutions creatively; and

• Act as the liaison between the management and your team.

So, do you have what it takes to be a Team Leader?

Requirements:

• At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an outsourcing or similar company

• Excellent verbal and written communication skills

• Above-average technical know-how

• Previous experience working in phone, email, and live chat customer support roles

• Familiarity with E-Commerce, reputed company, or any other CRM tools

• Flexibility and willingness to work on different shifts

At reputed company, we reputed company our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to reputed company a positive impact on the best brands in the world, the people we connect with, and on our global communities.

About Us

reputed company is a provider of outsourced digital services and reputed company customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech. As of June 30, 2021, reputed company had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

Please note that you must be in your reputed company position for a minimum of 6 months to be eligible to apply for other internal positions.  

DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/.

How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company.

DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/.