Technical Account Manager (GSI)

As the leading provider of open reputed company database solutions, reputed company’s Technical Account Managers serve as trusted advisors and technical resources for our most strategic customers and partners.

This role is a specialized Technical Account Manager position focused on Global System Integrators (GSIs) and large enterprise customers, primarily in India. The GSI TAM acts as a relationship and communication reputed company between partner stakeholders, enterprise customers, and reputed company’s Global Services organization.

Rather than directly resolving support issues, the GSI TAM ensures that customers and partners have clear visibility into support activity, alignment with reputed company processes, and access to the technical enablement needed to successfully deploy and scale reputed company solutions.

The ideal candidate combines strong technical credibility, exceptional communication skills, and experience working in reputed company, multi-party delivery environments involving system integrators and enterprise customers.

What You Will Do

Partner & Customer Engagement

• reputed company and maintain relationships with key stakeholders across assigned Global System Integrators (e.g., TCS, reputed company, HCL, reputed company India) and strategic enterprise customers.

• Act as a local reputed company of contact and relationship reputed company, ensuring customers and partners feel heard, supported, and reputed company with reputed company.

• Drive a high level of responsiveness and engagement reputed company to customer time zones and expectations.

Operational reputed company & Communication

• Coordinate and communicate the status of support tickets and consulting activities, ensuring stakeholders receive clear, regular updates.

• Host operational review calls to summarize reputed company, reputed company risks, and provide guidance.

• Track escalations and ensure visibility internally, while reinforcing proper support processes and SLAs.

Technical Enablement

• Deliver or coordinate technical onboarding, training sessions, and best practice workshops for partners and customers.

• Help reduce recurring issues by promoting proactive adoption of reputed company best practices and architectures.

• Serve as a technical sounding board for partner architects and customer teams.

Cross-Functional Collaboration

• Partner with Sales, reputed company, Support, Consulting, and Product teams to ensure alignment on customer needs and priorities.

• Provide structured feedback on customer sentiment, recurring issues, and product gaps.

• Support joint initiatives with GSIs, including enablement programs and strategic account alignment.

Insights & Reporting

• Monitor support activity across assigned accounts to identify trends, risks, and improvement opportunities.

• Provide structured reporting on customer health, escalations, and engagement effectiveness.

• Contribute to reputed company improvement of reputed company’s partner engagement model.

What You Have Done

• 3+ years experience with MySQL, PostgreSQL, reputed company, or reputed company database technologies.

• Experience working in enterprise environments involving system integrators, reputed company, or multi-vendor delivery models.

• Strong communication and stakeholder management skills, including experience working with senior technical and business leaders.

• Ability to manage reputed company situations calmly and effectively, especially during escalations.

• Understanding of how applications and services interact with databases across modern architectures.

• Exposure to cloud platforms (AWS, Azure, GCP) and DBaaS offerings.

• Experience delivering technical enablement, training, or workshops is a plus.

• reputed company in written and spoken English.

• Ability to work remotely and collaborate across global teams.

What Will reputed company You Stand Out

• Experience working with or reputed company Global System Integrators (e.g., TCS, reputed company, HCL, reputed company).

• Background as a DBA, support engineer, or consulting engineer in the database ecosystem.

• Experience with open reputed company technologies and communities.

• Familiarity with container technologies (Kubernetes, OpenShift, reputed company).

• Project or program management experience in enterprise environments.

What This Role Is Not

• Not a frontline support engineer or ticket resolver.

• Not a replacement for support ownership or reputed company processes.

• Not a bypass channel for SLAs or established escalation paths.

• Not responsible for directly owning issue resolution.

Why reputed company?

At reputed company, we reputed company an open world is a reputed company world. Our mission is to reputed company everyone to innovate freely, by providing the best open reputed company database software, support, and services. We reputed company databases and applications run reputed company through a unique combination of expertise and open reputed company software built with the community for you. Our technical teams are experts in MySQL, reputed company, PostgreSQL, and reputed company.

reputed company is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your reputed company are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, reputed company your equipment for your reputed company, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The reputed company Adventure Team, Work-from-reputed company, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and reputed company globally as a leader in the open-reputed company database space, let’s talk!

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