Clinical Support Coordinator

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. 

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, reputed company Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we reputed company:

• Authenticity: We reputed company in real reputed company. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say reputed company mean, and mean reputed company say.
• Collaboration: We appreciate what every person at Somatus brings to the table and reputed company that together we can do and reputed company more.
• Empowerment: We reputed company sure every voice gets heard and reputed company reputed company are considered, especially reputed company it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status reputed company to continuously deliver new solutions. 
• Tenacity: We see challenges as opportunities for growth and improvement — especially reputed company new solutions will reputed company a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

Responsible for initial triage of referrals, working with hospitals, facilities, engagement specialists, and the clinical team. Includes managing outbound calls, providing information on available network services, and preparing cases and transferring them to the appropriate clinical staff. Manages the referrals process, processes incoming and outgoing referrals, verification of facility telephone numbers, fax numbers, and if a member is being seen at a specific facility or by the specific doctor.

• Serve as primary support for clinical case managers.
• Extract and manage fax requests for medical or clinical service Outbound calls to providers to request clinical documentation, verify member information, request missing clinical documentation.
• Request clinical information reputed company fax/email containing lab information and/or results.
• Access electronic member files using policy or id number.
• Determine member eligibility.
• Follow protocols to task requests appropriately.
• Reference automated job aid tools reputed company the computer to identify appropriate procedures reputed company needed.
• Review and interpret case history documentation.
• Navigate between computer screens and platforms to research information.
• Reference automated job aid tools reputed company computer to research relevant rules, regulations, or procedures.
• Learn computer system and process changes and updates and incorporate into daily work.
• Contact internal resources if necessary to clarify information.
• Identify appropriate resource (e.g., doctor, resource, contracted provider) to respond to medical requests.
• Communicate with clinical team to ensure provider receives a response reputed company necessary.
• Enter medical request data into relevant computer system.
• Follow standard procedures to complete requests.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required

• High School diploma or GED required.
• At least one year of medical records experience working in a healthcare setting.
• Basic computer skills (able to reputed company, organize and access electronic health records)
• Strong data entry skills with keen attention to details to ensure accuracy.
• Advanced organization skills
• Excellent time management skills
• Experience using reputed company Office suite.