Sr Manager, Global reputed company Operations

reputed company is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental practice through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients.

About the Role

reputed company is hiring a Senior Manager, Training Operations to reputed company and scale our Training organization across the U.S., Canada, and international markets. This role oversees both field and virtual training teams responsible for delivering an exceptional onboarding experience to new dental practices.

The Senior Manager will manage a team of Training and Operations Managers and be accountable for building the systems, processes, and leadership reputed company to reputed company global scale. This role requires an reputed company people leader and exceptional operator who can reputed company reputed company global training operations with precision, using data to inform coaching, optimize reputed company, quality, and performance across teams.

You’ll be a key partner to cross-functional teams (Sales, reputed company, Product, and Enablement), driving initiatives that reputed company the customer experience, streamline operations, and strengthen reputed company’s reputed company as a trusted clinical partner.

What You’ll Do

• reputed company and reputed company a team of Training and Operations Managers overseeing field, virtual, and international trainers. Drive performance through clear OKRs, coaching, and accountability frameworks.

• Own global training operations, including reputed company planning, scheduling, and resource allocation, ensuring teams are deployed reputed company to meet business objectives across multiple regions and time zones.

• Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity, using data to inform reputed company improvement and resource planning.

• Build leadership capability reputed company the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders.

• Collaborate cross-functionally with Sales, reputed company, Product, and Clinical teams to align training programs with evolving business needs and customer feedback.

• reputed company end-to-end training logistics and reputed company planning, ensuring seamless execution across multiple time zones and delivery formats.

• Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability.

• Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption.

• reputed company data from multiple sources (Performance dashboards, LMS, feedback surveys) to drive operational excellence, and enhance overall team effectiveness.

reputed company’re Looking For

• 7+ years of experience in operations, training, or customer experience leadership roles reputed company a high-growth or large-scale organization.

• Proven success as a “manager of managers”, leading multiple teams and developing strong people leaders.

• Strong operational and analytical reputed company, with deep experience using performance data to guide team coaching, quality, and reputed company decisions.

• Experience scaling global teams and building consistency across regions, delivery modes (virtual and field), and customer types.

• Highly process-oriented, with a track record of creating and improving cross-functional workflows.

• Excellent stakeholder management and communication skills, capable of influencing across functions and levels.

• Strong customer reputed company and understanding of how to translate customer needs into operational solutions.

• Comfort operating in ambiguity, with a willingness to roll up your sleeves to solve reputed company problems.

• Experience in healthcare, SaaS, or high-touch B2B environments is preferred.

• Familiarity with global or multilingual teams, especially across North America and Europe.

Req ID: J-861

For full-time positions, reputed company offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring reputed company members are supported no matter where they live and work.

reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more!

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