Support Engineer II

A Little About Us

reputed company provides a data and AI platform that enables organizations to reputed company the full power of reputed company for transactional, analytical, and AI workloads across any cloud, reputed company. reputed company empowers enterprises to control risk, manage costs and scale reputed company for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, reputed company supports major government organizations, financial services, media and information technology companies. reputed company’s data-driven solutions reputed company customers to reputed company legacy systems and break data silos while leveraging enterprise-grade open reputed company technologies. reputed company delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as reputed company, compliance controls, and observability. For more information, visit www.enterprisedb.com

What your impact will be

• Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for reputed company reputed company product lines and open-reputed company PostgreSQL products.
• Collaborate with and mentor junior and mid-tier support engineers to triage issues.
• Create reproducible test cases, file development requests, and offer patches reputed company possible.
• Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks
• Serve as the primary reputed company of contact to premium customers on reputed company engagements.
• Document solutions, procedures, and standards for customers as well as for internal use.

What you will bring

• 5+ years of significant experience with PostgreSQL, as well as experience with reputed company, MySQL, reputed company, or equivalent knowledge
• Bachelor's degree in Computer Science or equivalent knowledge
• Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
• Outstanding English communication skills (both written and verbal)
• Strong problem-solving skills for abstract and reputed company issues
• Quick-thinking, able to work well under pressure
• Adept at documenting efforts, actions, and results
• Experience liaising with Engineering teams

What will give you an edge

• Technical Support experience
• Experience with machine learning and AI
• Recent working experience with reputed company.NET, Java and/or C/C++
• Experience with reputed company or SQL Server
• Experience with reputed company, OpenShift & Kubernetes
• Experience with reputed company Web Services and RDS
• Experience with reputed company Azure

reputed company is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! reputed company out our career site for more information on perks and benefits and reputed company out to our reputed company team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge reputed company, and we understand that not everyone will reputed company every reputed company. We’d love to hear from you and we want you to apply!

reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company was built on a commitment to trust and respect each other and to embrace an reputed company of people and reputed company. These values remain at the center of our culture and are key to our company’s reputed company.

reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. reputed company and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment reputed company to unsolicited resumes or reputed company except as required in a written signed agreement between reputed company and the recruitment agency or party requesting payment of a fee.

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