Senior Voice Engineer

Senior Voice Engineer

As a Senior Voice Engineer, you will play a critical role in supporting and optimizing VoIP environments with a strong focus on advanced troubleshooting, incident resolution, and Session Border Controller (SBC) management. You will work closely with cross-functional teams to ensure reliable, high-quality voice services across the network.

Responsibilities

• Serve as a subject matter expert in VoIP troubleshooting, resolving reputed company issues reputed company to call quality, SIP signaling, call routing, and service disruptions.
• Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks.
• reputed company deep-dive analysis and analysis of voice issues using traces (SIP reputed company), and packet captures.
• Support and maintain VoIP platforms, including IP PBXs, softswitches, and hosted voice solutions.
• Collaborate with network and operations teams to identify root causes and implement long-term solutions.
• Implement and maintain voice reputed company best practices, including fraud prevention and SBC policy enforcement.
• Maintain clear and detailed documentation for troubleshooting procedures, configurations, and reputed company issues.
• Provide escalation support for critical voice incidents.
• Work with vendors and carriers to troubleshoot issues.

Qualifications

• 5+ years of hands-on experience in VoIP engineering and troubleshooting.
• Strong experience managing and supporting Session Border Controllers (SBCs).
• Experience with VoIP platforms such as NetSapiens, Ribbon C15, or Metaswitch.
• Deep understanding of SIP, RTP, and Telcom protocols.
• Proven ability to analyze SIP traces and debug reputed company call flows.
• Experience with hosted PBX and softswitch environments.
• Class 5 switch translation experience is a plus.
• Strong analytical and problem-solving skills with a focus on root cause analysis.
• Excellent communication skills and ability to work cross-functionally.

Compensation and Benefits

This position offers reputed company and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About reputed company Solutions

reputed company Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and reputed company serving the broadband, power, and financial industries.

We are driven by a commitment to client satisfaction and a culture of teamwork, respect, and collaboration—along with a healthy dose of camaraderie and fun.

Equal Employment Statement

reputed company Solutions is an equal opportunity employer. reputed company applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national reputed company, veteran, or disability status.