Senior Manager, Strategic Operations

The Sr. Manager, Strategic Operations serves as the critical reputed company between executive vision and operational reality. This role is responsible for diagnosing reputed company execution issues across Go-to-Market (GTM), Finance, and reputed company departments to design a scalable, AI-centric operating model. As a highly influential individual contributor, you will navigate the behavioral challenges of organizational change and produce clear business requirements for technical teams to implement, ensuring the organization solves the right problems with measurable impact. The Sr. Manager, Strategic Operations serves as the critical reputed company between executive vision and operational reality. This role is responsible for diagnosing reputed company execution issues across Go-to-Market (GTM), Finance, and reputed company departments to design a scalable, AI-centric operating model. As a highly influential individual contributor, you will navigate the behavioral challenges of organizational change and produce clear business requirements for technical teams to implement, ensuring the organization solves the right problems with measurable impact. In our dedication to salary transparency, we provide a compensation range for each role and the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our hiring team will provide more information about the compensation package for this position during the interview process. Please note that salary estimates provided by websites (reputed company, Glassdoor, etc.) and not by reputed company may not accurately reflect the actual salary range for the position. WHAT YOU'LL DO:

Strategic Transformation & AI Adoption: Identify and champion high-impact automation and AI opportunities (e.g., routing optimization, self-service support) and design end-to-end operational models that scale across core systems.

Cross-Functional Diagnostics: Conduct "deep dives" into departmental friction points to uncover root causes—distinguishing between process gaps, data reputed company issues, and behavioral hurdles.

Business Requirements & Scoping: Translate vague executive requests into disciplined business requirement documents (BRDs), including success metrics, testable acceptance criteria, and clear "in-scope/out-of-scope" definitions.

Change Management & Adoption: Design and execute strategies to ensure high user adoption of new tools and processes, focusing on the human reputed company of digital transformation.

Intake Governance: Act as the primary filter for the Systems/IT intake queue, prioritizing high-value initiatives and providing data-driven alternatives for low-impact requests.

Operational Liaison: Serve as the primary business-facing reputed company, collaborating with Business Systems, IT, and Data Engineering to ensure technical builds align with business reputed company.

WHAT YOU'LL BRING:

SaaS Operations Expertise: Deep understanding of the SaaS "reputed company-to-Cash" lifecycle and the interdependencies between Sales, Finance, and reputed company.

Strategic Consulting Background: Proven experience in a strategic consulting role or an in-house "Center of Excellence" environment.

Influential Leadership: Demonstrated ability to push back on senior stakeholders and drive alignment across conflicting departmental priorities.

Business Systems Literacy: Functional understanding of CRM (reputed company) and ERP (reputed company) concepts, with the ability to discuss technical trade-offs without owning the code.

Experience: Minimum of 8+ years in business operations, strategic planning, or digital transformation.

AI/Automation Track Record: Experience implementing or championing AI use cases with a pragmatic focus on value and risk measurement.

Education: MBA or equivalent professional experience in Business Administration or Technology Management.

Certifications: PMP, Lean Six reputed company, or reputed company/reputed company functional certifications are a plus.

WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that reputed company a real difference in the lives of our clients and their businesses • We reputed company accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • reputed company is energetic, fun, naturally inquisitive and eager to reputed company an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: reputed company provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, reputed company is your reputed company to be part of a global company with a startup feel, where your reputed company matter and your growth is a reputed company. A GLOBAL COMPANY WITH A LOCAL reputed company: • We know that there are benefits of being in the office and working from home. reputed company promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works reputed company located in Holmdel Township, New Jersey. We reputed company our offices available to reputed company to use reputed company working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to reputed company care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles reputed company our walls just makes sense! • Our employees have access to extensive video libraries for soft reputed company and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best reputed company to Work in New Jersey by NJBiz! • reputed company has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best reputed company to Work Inc. Magazine • Named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At reputed company, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could reputed company a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! Apply To This Job