Corporate AR and AP Manager

We are pleased that you are exploring Hyatt Hotels Corporation.  Hyatt is a place where high expectations aren’t just met- they’re exceeded.  We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences.  It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  At Hyatt, we care for people so they can be their best.  Associates of Hyatt are given the tools from the first day to make a difference.  Hyatt employees enjoy the following benefits:  health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.  

The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America.  Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it’s career opportunities, job enrichment or a supportive working environment.  We were recently named in the Oklahoman’s Top Workplaces for 2016.  If you are ready for this challenge, we are ready for you! 

Hyatt Hotels Corporation seeks a self-motivated professional AR and AP manager to oversee the end-to-end Corporate Accounts Receivables and Accounts Payable process. Responsibilities include managing the Billing and AR team and overseeing their day-to-day operations, including billing preparation and processing, ACH audit debit program and processing, collections, customer maintenance, resolving customer inquiries/disputes in accordance with defined SLAs, monitoring the AR aging, reviewing journal entries and associated account reconciliations, and performing other month-end and quarter-end close tasks.  Along with all Accounts Payable function of invoice processing and timely payments.  This individual will also be responsible for proactive, ongoing review of key performance indicators including, but not limited to open ticket status, cash application and on-account receipts, collections touchpoints and aging details. Additional responsibilities include cross-functional collaboration to identify and implement process improvements in the Billing and Accounts Receivable and Accounts Payable functions to enhance standardization and efficiency of current processes and to design appropriate integration steps for new customers and business platforms.

Essential Functions:

• Review work performed by team members including: Billing files, AR reserve, monthly journal entries, cash application and coding, financial statement analytics, and account reconciliations.
• Manage and monitor cash application, including consistent review of unapplied cash and on-account.
• Proactively manage and monitor the collections process, including the resolution of customer disputes.
• Maintain and review Hyatt’s account receivable aging, including proactive analysis and proper review procedures to identify reserved balances at period-end.
• Demonstrate strong project management skills, specifically around process improvement, including daily monitoring of open tickets to achieve defined service level agreements. 
• Contribute to compliance with Sarbanes-Oxley, including documentation of process areas and testing of key controls.
• Field and resolve inquiries from management, customers, and external auditors.
• Prepare monthly, quarterly, and ad-hoc reporting requests.
• Assist with the optimization of accounting procedures and special projects, as required.
• Train and develop AR and AP associates.
• Demonstrate a commitment to Hyatt core values (included in all job descriptions).
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience

• Required: 5 years of experience in Accounts Receivable, Accounts Payable, collections and/or shared services
• Required: Supervisory responsibilities or other experience that requires ensuring the quality of work delivered by other individuals in the Accounts Receivble function

Education

• Required: Bachelor's degree in accounting, finance, or equivalent experience

Computer Skills needed to Perform this Job

• Required: Strong PC skills including Microsoft Office

• Preferred: Financial ERP systems (Oracle preferred)

Additional Comments and Requirements

• Strong verbal and written communication skills

• Strong Customer Service orientation

• Experience in process improvement and/or business transformation, especially with respect to Accounts Receivable

• To work remotely, you must be able to adhere to our IT requirements, including, but not limited to the following: High Speed Internet service required. Broadband technologies allowed are DSL, Cable, and Fiber-Optic. All other ISP (Internet Service Provider) technologies are not allowed, including cellular based services. Colleagues will be required to provide Hyatt with adequate certification of service from provider (upon request).