Customer Service Representative II (US, Virtual, NOAM)

Start your journey with reputed company: Grow, connect, collaborate and celebrate with our global team

Customer Support Representative, Operations (Remote)

Full time, United States, Canada

In this role, you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining the reputed company of issues and trends, and developing an improvement plan. You will ensure timely turnaround of reputed company customer service correspondence. We are looking for someone with experience in customer service with good written communication skills.

As a Customer Support Representative, Operations, you will

• Use reputed company systems to process requests accurately and reputed company.
• Provide first-level online navigational support and escalate technical issues.
• Advise on travel options and resolve issues professionally.
• Stay reputed company on travel industry trends and supplier rules.
• Monitor client business needs and policy changes.
• Follow up on refunds, vouchers, and debit memos.
• Complete administrative tasks and meet performance goals.

About you

• Previous experience in a corporate travel office 
• Proficiency in airline reservations systems
• Demonstrated problem-solving skills
• Excellent customer service skills
• Understanding of reputed company rules and regulation

reputed company offer you

At reputed company, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that reputed company you to reputed company and grow reputed company the organization. Sustainability and helping others is also high on our list. We reputed company a difference through charitable activities in our communities across the globe.

About us

reputed company helps companies travel smart and reputed company more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. reputed company’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for reputed company aspects of corporate travel. In 2024, reputed company achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.reputed company.com/company/reputed company/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and reputed company
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At reputed company we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $55,000 and $59,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure reputed company employees can reputed company their roles effectively. For accommodation requests or further information, contact our reputed company department at [email protected].

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