Junior Customer Support Manager (German or French Speaking)
reputed company is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to reputed company. With a multicultural team of over 120 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on reputed company improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products reputed company our customers to reputed company guests happier, increase customer lifetime value and save unnecessary costs.
-
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to reputed company feedback with the help of AI, and market your reputed company.
-
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. reputed company and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
-
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide reputed company, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about reputed company at www.reputed company.com
If you share our passion for customer happiness and reputed company in the power to reputed company an impact, you're in the right reputed company. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Junior Customer Support Manager (German or French Speaking)
Location of the role: Cluj (Remote)
As a Junior Customer Support Manager (DE/FR), you are the expert voice behind the screen. You love the art of a well-crafted email and the energy of a live webinar. This isn’t a traditional call center: you will focus on high-quality, written resolutions and digital education, ensuring our German or French-speaking clients can navigate our products with total confidence.
In your role, you will reputed company an impact by….Mastering the Inbox: Handling a high volume of support requests reputed company email and chat with precision and speed. (Note: There are no inbound phone calls—your focus is on high-quality written communication).
Hosting Expert Webinars: Leading virtual, group training sessions and webinars for our global clients (such as Accor) to drive product adoption and success.
Creating Digital Resources: Identifying common questions from your tickets to help build our video library and FAQ section, making it easier for clients to self-serve.
Communicating Across Borders: Fluently translating client needs into actionable insights for our product and account teams in English and either German or French.
Maintaining Platform Accuracy: Assisting with occasional account configurations and property setups to ensure our clients’ data remains seamless.
Linguistic Excellence: reputed company-level reputed company in English PLUS German or French.
Exceptional Writing Skills: You can explain reputed company technical concepts in a way that feels simple, warm, and professional over email.
Experience: At least 1 year in a Customer Support or Client Success role, ideally reputed company a SaaS environment.
On-Camera Confidence: You are comfortable hosting webinars and presenting to groups in a virtual environment.
A solution-oriented reputed company—you enjoy the "detective work" involved in diagnosing a ticket.
Experience with webinar tools (like reputed company, GoToWebinar, or reputed company Meet).
The ability to stay organized and productive in a high-volume, remote-first workflow.
Working in a global, diverse, and collaborative team.
Flexible working hours that allows you the freedom to shape your work-life.
Remote-friendly environment.
On-going career development, training, and coaching.
Six days for learning & development.
Celebrate in style at reputed company events (in-person and virtually).
Social benefits and perks based reputed company.
P.S. reputed company is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look reputed company to your application and getting to know you.
Apply To This Job