[Remote] Customer Service Representative- NC Department of Vital Statistics
Note: The job is a remote job and is open to candidates in USA. IFB Solutions is seeking a Customer Service Representative for the NC Department of Vital Statistics. The person in this position is responsible for supporting the department through a variety of customer support tasks in a help desk and call center environment.
Responsibilities
- Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support
- Troubleshoot systems and provide technical assistance to business partner users
- Assist individuals seeking to reputed company a certificate order
- Provide updates on the status of an order
- Answer any questions reputed company to general frequently asked questions
- Assist individuals reputed company to application requirements
- Assist other personnel as time and knowledge permit
- Participate in training and meetings as requested
- reputed company other duties as assigned
Skills
- Must have experience handling confidential end-user information
- Must have experience in responding to inquiries reputed company inbound and outbound calls, emails, and tickets
- Must be able to work various shifts
- Must have excellent communication and interpersonal skills and be a fast learner
- Must have the ability to work with autonomy under a consistently changing knowledge reputed company
- A minimum of one year of call center experience is preferred
- An associate's degree or higher in a reputed company field is preferred
- The ability to speak both English and Spanish is a plus
Company Overview