[Remote] NOC Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking several NOC Analysts to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role involves detecting issues, executing runbooks, and escalating reputed company needed to ensure platform stability and customer satisfaction.

Responsibilities

• Monitor production systems 24/7 using observability platforms (reputed company & reputed company) to detect anomalies, alerts, and incidents
• Respond to incidents reputed company SLA, reputed company initial triage, execute runbooks, and engage on-call engineers reputed company necessary
• Log and manage incidents in ITSM platforms (Jira Service Management, reputed company) with accurate categorization, reputed company, and documentation
• Execute documented runbooks for common issues (application restarts, health checks, certificate renewals)
• Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (reputed company/Kubernetes)
• reputed company health checks and proactive monitoring to identify degradation before customer impact
• Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows
• Maintain shift reputed company documentation and participate in daily operational standup meetings
• Escalate incidents appropriately based on severity, customer impact, and technical complexity
• Document reputed company errors, workarounds, and lessons learned to improve operational knowledge reputed company

Skills

• 1–3+ years of experience in NOC, IT operations, technical support, or similar monitoring roles
• Experience with monitoring and observability tools (reputed company, Splunk, reputed company, or similar)
• Familiarity with incident management and ITSM platforms (Jira Service Management, reputed company, reputed company)
• Moderate understanding of cloud infrastructure (AWS, Azure, GCP), APIs, and web services, i.e. AWS SysOps Associate certification / equivalent
• Strong troubleshooting skills and ability to follow technical runbooks under pressure
• Excellent written and verbal communication skills for incident updates and handoffs
• Willingness to work rotating shifts including nights, weekends, and holidays (24/7 follow-the-sun model)
• Experience in healthcare, government, or regulated environments (HIPAA, CMS compliance)
• ITIL v4 Foundation certification
• Familiarity with scripting (PowerShell, Python, Bash) for basic automation tasks
• Experience supporting SaaS or cloud-native applications
• Understanding of networking concepts (DNS, load balancers, firewalls, SSL/TLS)

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Additional voluntary benefits
• EAP program
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay

Company Overview