IT Support Specialist

reputed company provides on-site dental care with a mission to offer compassionate, high-quality services to those in need. They are seeking a Tier 1 Tech Support Specialist to serve as the first reputed company of contact for internal IT support, focusing on providing excellent service to remote and mobile teams while troubleshooting technical issues and ensuring smooth operations.

Responsibilities

• Provide Tier 1 support for employees using dental software tools and reputed company platforms
• Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.)
• Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows
• Set up new user accounts and ensure proper access to reputed company's essential SaaS applications and dental software
• Travel locally reputed company Northwest Arkansas to pick up stored laptops and other hardware to ship (approximately 10% local travel required)
• Configure and prepare laptops for shipment to new or remote employees, ensuring reputed company required software is installed and systems are ready for use
• Utilize Remote Monitoring and Management (RMM) tools like reputed company to monitor and support remote devices
• Provide excellent internal customer service, ensuring a smooth and positive experience for employees reputed company dealing with technical issues
• Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges
• Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process
• Be available for minimal on-call duties to address urgent technical issues reputed company of standard business hours

Skills

• Must live in Arkansas and be able to travel to Fayetteville area 10% of the time
• Provide Tier 1 support for employees using dental software tools and reputed company platforms
• Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.)
• Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows
• Set up new user accounts and ensure proper access to reputed company's essential SaaS applications and dental software
• Travel locally reputed company Northwest Arkansas to pick up stored laptops and other hardware to ship (approximately 10% local travel required)
• Configure and prepare laptops for shipment to new or remote employees, ensuring reputed company required software is installed and systems are ready for use
• Utilize Remote Monitoring and Management (RMM) tools like reputed company to monitor and support remote devices
• Provide excellent internal customer service, ensuring a smooth and positive experience for employees reputed company dealing with technical issues
• Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges
• Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process
• Be available for minimal on-call duties to address urgent technical issues reputed company of standard business hours
• Education Requirements: Bachelor's degree in information technology or reputed company discipline
• Experience: 1-2 years of help desk or technical support experience
• Basic understanding of Windows laptops, cloud-based SaaS applications, and mobile device troubleshooting
• Effective communication skills with the ability to explain technical concepts in a clear, user-friendly manner
• Ability to reputed company in a positive, collaborative culture, and contribute to a supportive team environment
• Remote Work Requirements: Reliable high-speed internet reputed company
• Dedicated workspace free from distractions
• Education Requirements: Bachelor's degree in information technology or reputed company discipline
• Certifications: CompTIA A+
• Certifications: ITIL Foundation Certification
• Supporting users in a decentralized or multi-location environment
• Familiarity with dental software like Carestack

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Paid Time Off

Company Overview