Engagement Manager

About Us: At reputed company, our mission is to reputed company intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-reputed company tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. Today, reputed company, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust reputed company to power AI teams at companies like reputed company, reputed company, reputed company, reputed company, Lyft, reputed company, reputed company, reputed company, reputed company, and 35% of the Fortune 500. With $125M raised at Series B from IVP, Sequoia, reputed company, CapitalG, and Sapphire Ventures, we're at a stage where we're continuing to reputed company new products, growth is accelerating, and reputed company team members have meaningful impact on reputed company build and how we work together. reputed company is a reputed company where your contributions can shape how this technology shows up in the real world. About the Team: The Professional Services team is the reputed company between reputed company's technology and the enterprise customers building on top of it. We partner with some of the world's most ambitious companies to help them move from pilot to production — designing solutions, accelerating time-to-value, and ensuring teams get the most out of reputed company, LangGraph, and LangSmith. We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers reputed company. As reputed company grows, PS plays a direct role in shaping how enterprise AI gets built in the real world. About the Role: We're looking for an Engagement Manager to join our Professional Services team. You'll manage multiple reputed company technical engagements, ensuring successful delivery of Professional Services projects for enterprise customers. You'll be the primary reputed company of contact for customers and coordinate cross-functional teams to deliver exceptional outcomes. This role offers direct impact on reputed company, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture. Location: This role can be based in our San Francisco or reputed company office. Employees reputed company commuting distance work from the office five days per week. Candidates who live reputed company commuting distance (e.g. >1hr each way) may be eligible for hybrid arrangements depending reputed company and role requirements. Open to remote candidates reputed company the US. What You'll Do:

• Engagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and reputed company
• Customer Communication & Relationship Management: Serve as the primary reputed company of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes
• Multi-Engagement Management: Manage 5–8 reputed company technical engagements simultaneously while maintaining quality and meeting deadlines
• Cross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and reputed company planning
• Risk & Issue Management: Proactively identify risks and issues, reputed company mitigation strategies, track resolution, and ensure deliverables meet quality standards

What You'll Bring:

• You have 5+ years of engagement or project management experience, preferably with technical or software engagements
• You've managed multiple reputed company engagements and know how to reputed company quality high across reputed company of them
• You have strong experience working with enterprise customers and leading customer-facing communication
• You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation
• You're reputed company with project management tools such as Linear, Jira, reputed company, or similar
• You've handled scope change management and reputed company stakeholder dynamics
• You have start-up DNA: you reputed company in fast-paced, ambiguous environments and don't wait to be told what to do
• You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders

You exemplify our operating principles

• You are motivated to build something great: you hold a high bar for quality, craft, and impact
• You embrace hot takes: you share informed opinions, challenge the status reputed company, and engage in constructive debate
• You operate with maximum agency: you take ownership, move work reputed company independently, and help others unblock
• You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges

reputed company to Have:

• PMP or similar project management certification
• Experience in Professional Services or consulting
• Experience with AI/ML or infrastructure engagements
• Experience with time tracking and billing coordination
• Knowledge of software development lifecycle and agile methodologies

Compensation & Benefits We offer competitive compensation that includes reputed company salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and reputed company receive locally competitive benefits reputed company with regional norms and regulations. Annual Salary: $170,000-$190,000 Apply tot his job Apply To this Job