Systems Management Analyst, Azure/DevOps - Remote

About the position Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Responsibilities

• Monitor servers, applications, and network systems for performance and availability
• Perform routine maintenance, updates, and patches to ensure system stability and security
• Analyze system logs and metrics to identify bottlenecks and recommend improvements
• Implement tuning and optimization strategies for hardware and software systems
• Respond to system alerts and troubleshoot issues promptly
• Document root cause analysis and implement preventive measures
• Develop scripts and automation tools to streamline system management tasks
• Recommend and implement best practices for system administration and monitoring
• Ensure systems comply with organizational security policies and regulatory standards
• Apply patches and updates to mitigate vulnerabilities
• Work closely with application teams, network engineers, and security teams
• Provide technical support and guidance to internal stakeholders

Requirements

• Experience with Microsoft Azure cloud platform, including:
• Hands-on experience with Infrastructure as Code (IaC) using ARM, Bicep, or Terraform
• Solid knowledge of Azure architecture, governance, and core services
• Experience with database administration, including:
• Writing and optimizing T SQL queries
• Understanding of relational database concepts and troubleshooting
• Experience with ITSM/Incident Management (e.g. ServiceNow), including:
• Creating, managing, and resolving Incidents, Problems, and Changes
• Understanding of ITIL processes and SLAs
• Accurate documentation of technical issues and root cause analysis
• Working within enterprise ticketing queues and prioritizing according to severity/impact
• Understanding of DevOps methodologies, including:
• Source control using GitHub or Azure DevOps
• CI/CD pipeline development and automation best practices
• Proficiency in scripting languages, such as:
• Python
• Bash
• AI Skills:
• All resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to:
• Consistent Use: Maintain a minimum of 90%25 weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise
• Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows
• Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity

Nice-to-haves

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Relevant certifications such as Microsoft Certified, Red Hat Certified Engineer (RHCE), VMware VCP, or ITIL
• 6+ years of relevant experience in system management or infrastructure engineering
• Proficiency in scripting languages, such as PowerShell

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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