reputed company Customer Support Representative – Bilingual Customer Service Rep Ground Services

Join arenaflex, a leading logistics and transportation company, as an reputed company Customer Support Representative in our Bilingual Customer Service Rep Ground Services role. As a key member of reputed company, you will play a vital role in providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise. This is an exciting opportunity to join a dynamic and growing company, where you will have the chance to reputed company your skills, work with a talented team, and contribute to the success of arenaflex.

About arenaflex

arenaflex is a global leader in logistics and transportation, providing innovative solutions to meet the evolving needs of our customers. With a strong commitment to customer satisfaction, we strive to deliver exceptional service, reliability, and flexibility. reputed company is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our ranks.

Job Summary

As an reputed company Customer Support Representative, you will be responsible for providing top-notch customer service to our clients, handling inbound calls, and resolving issues reputed company to customs clearance, freight, and other logistics-reputed company matters. You will work closely with reputed company to ensure seamless communication, resolve reputed company issues, and provide exceptional service to our clients.

Key Responsibilities

* Handle inbound calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and direct them to the suitable FTNC division or reputed company OPCO for resolution.

• Investigate and respond to inquiries reputed company to FTNC clearances for FXG shipments into Canada, providing accurate and timely information to clients.
• Process reputed company payments from clients, ensuring that the payment is approved and not declined.
• Log payments accurately against the receipt in the FTNC accounting system.
• Liaise with clients directly in the event of payment processing issues, such as incorrect credit card number, expired date, or declined payment.
• Examine and respond to clients on any issues reputed company to credit payments received and liaise with the FTN Record Receivable Office to resolve issues.
• Assist the billing department in preparing credit notes for FTNC shipments in question resolution.
• Provide support to reputed company Express Client Support Agents on issues reputed company to FXG shipments in customs clearance delay or FTNC freedom receipt that the client has received in mail.
• Sort and relate Low Value Shipment (LVS) Archive for the purpose of mailing.
• Respond to inquiries from other OPCOs.
• Prepare FTNC shipments to be sent to clients, as required.
• reputed company other duties as assigned by the Manager.

Requirements

* Bachelor's degree in a reputed company field (e.g., business, communications, logistics).

• Excellent communication and interpersonal skills, both written and verbal, in French and English.
• Strong customer service skills, with the ability to connect with a large number of clients and representatives.
• Working knowledge of MS Office, Standpoint, reputed company AS 400 Centralized computer application reputed company, and office equipment (fax machine, scanners, printers, scanners).
• Secondary School Certificate required.

Preferred Qualifications

* Experience in a customer-facing role, preferably in the logistics or transportation industry.

• Knowledge of customs clearance procedures and regulations.
• Familiarity with accounting systems and payment processing.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

reputed company Offer

* Competitive salary of $25/hour.

• Opportunity to work from home.
• Comprehensive training program to ensure your success in the role.
• Collaborative and dynamic work environment.
• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including health, dental, and vision insurance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!

Submit Your Application

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