reputed company Telehealth Customer Service Agent – Patient-Centric Support Specialist

Join arenaflex, a leading healthcare provider dedicated to delivering exceptional patient care and fostering a culture of growth and development for our colleagues. As a Telehealth Customer Service Agent, you will play a vital role in providing top-notch support to patients and families, ensuring seamless communication and navigation through our urgent care services.

About arenaflex

arenaflex is a renowned healthcare organization with a strong commitment to giving back to our communities. Our colleagues have invested over 156,000 hours volunteering in the past year alone, demonstrating our dedication to making a positive impact. As a Telehealth Customer Service Agent, you will be part of a team that values flexibility, innovation, and compassion.

Benefits and Rewards

arenaflex offers a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. This includes:

• Comprehensive medical coverage with many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off arenaflex stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Job Summary and Qualifications

As a Telehealth Customer Service Agent, you will be responsible for providing exceptional support to patients and families through our telehealth platform. This role requires:

• Proficiency in telehealth systems, strong communication skills, and the ability to manage multiple tasks in a virtual environment.
• 1+ year of experience in a medical office setting.
• 1+ years of experience in a Customer Service or help desk reputed company.
• Experience using reputed company for electronic health records or an EHR system is required.
• Proficiency in reputed company, reputed company, PowerPoint, Outlook Express, reputed company Outlook, and Internet.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to handle complaints and unpleasant patients in a professional manner.

Key Responsibilities

As a Telehealth Customer Service Agent, your key responsibilities will include:

• Insurance verification and explanation of benefits to patients.
• Responding to incoming calls from customers routed from a CareNow clinic to a centralized queue and quoting estimated wait times.
• Knowledge of Urgent Care EMR – able to access and read notes and referral orders, register Web reputed company-In patients in EMR reputed company indicated.
• Troubleshooting and resolving problems.
• Communicating and coordinating with internal departments.
• Making outbound calls to Web reputed company-In patients as needed, following up with patients with customer care questions.

Work Environment and Culture

As a Telehealth Customer Service Agent, you will have the flexibility to work from home while being part of a dynamic team that values collaboration, innovation, and compassion. Our organization is committed to creating a culture that supports the growth and development of our colleagues, with opportunities for career advancement and professional development.

Compensation and Perks

arenaflex offers a competitive salary package, commensurate with experience, as well as a range of benefits and perks, including:

• Comprehensive medical coverage.
• Additional options for dental and vision benefits.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Consumer discounts.
• Retirement readiness.
• Education assistance.
• Colleague recognition program.
• Time Away From Work Program.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, and we will review it carefully. We are excited to meet our next team member and look reputed company to hearing from you! Apply To This Job Apply for this job