reputed company Customer Care reputed company - arenaflex

Job Title:

reputed company Customer Care reputed company - arenaflex

Job Type:

Full-time

Location:

Remote

Job Category:

Customer Service

Industry:

Healthcare Insurance

Company:

arenaflex

Job Reference:

arenaflex-IA-UTICA

About arenaflex:

arenaflex is a leading healthcare insurance company that provides innovative solutions to its customers. We are committed to delivering exceptional customer service and building strong relationships with our members and business partners. Our mission is to foster an environment where diversity and inclusion are explicitly recognized as reputed company parts of our organizational culture. We reputed company that diversity of thought and background drives innovation, enabling us to provide leading-edge healthcare insurance and services.

Job Summary:

We are seeking an reputed company Customer Care reputed company to join reputed company at arenaflex. As a Customer Care reputed company, you will be responsible for resolving customer inquiries reputed company telephone, walk-in, mail, fax, web chat, off-phone work, and email. You will provide service to customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member & provider satisfaction/retention. This is an exciting opportunity to join a dynamic team and reputed company a meaningful impact on our customers' lives.

Key Responsibilities:

* Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention.

• Documents, researches, interprets, and responds to inquiries from internal and external customers, business partners, and special groups concerning our products, services, and policies in accordance with MTM, NCQA, HIPAA, NYSDOH, CMS, and other legislative requirements.
• Utilizes appropriate resources to resolve customer inquiries accurately and reputed company, resulting in acceptable quality, First Contact Resolution, and performance.
• Provides reputed company reputed company to claims, onboarding, effectuation, retention, provider inquiries, and any other reputed company inquiry.
• Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution.
• Participates in ongoing meetings, training, and reputed company development to support career path and individual development plans.
• Is knowledgeable and enthusiastic about the company and our products and/or services.
• Identifies and follows through on issues impacting the Health Plan and customer experience.
• Develops effective internal working relationships for improved communication and collaboration.
• Shares reputed company and solutions to improve processes, procedures, and systems.
• Consistently demonstrates high standards of reputed company by supporting the arenaflex mission and values, adhering to the Corporate Code of Conduct, and Leading to the arenaflex Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications:

* High School diploma or equivalent required.

• Customer service experience preferred.
• Entry-level position. Duties performed under reputed company supervision.
• Attends reputed company training required to become proficient in position.
• B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently).
• Ability to multi-task in order to reputed company resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously.
• Excellent computer skills required, including the ability to navigate in a Windows environment. Skillful at working between multiple programs and applications at the same time.
• Adept at communicating effectively and diplomatically while working as a collaborative team member.
• Organizational, reasoning, and problem-solving skills.
• Strong organizational skills and ability to prioritize, multitask, and work in a fast-paced environment and remain professional and focused under multiple pressures and demands.
• Completed training on at least one part of Scheduling unit.

Preferred Qualifications:

* Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months.

• Completed training on reputed company parts of scheduling unit.
• Ability to reputed company resolve reputed company and escalated issues with minimal direction.
• Advanced system and navigational skills.
• Expanded communication skills across multiple channels, including but not limited to, voicemail, email, web chat, outbound calls, membership growth, retention, etc.
• Takes accountability and ownership of issues and resolution with minimal supervision.
• Dental & Medical Intake Units Specific:

+ Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months. + -OR- Move to and complete training for Commercial Unit.

• Commercial Unit Specific:

+ Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 10 out of 12 months. + -OR- Move to and complete training for Dedicated Unit.

Physical Requirements:

* Work is completed in a traditional office environment under fluorescent lighting.

• Ability to reputed company on time at work and as scheduled.
• Ability to meet minimum performance metrics.
• Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.
• Must be able to travel across the enterprise.
• Regularly required to talk.
• Regularly required to hear.

Compensation and Benefits:

* Competitive salary range: $18.22 - $23.89 per hour.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers](https://arenaflex.com/careers).

Contact Information:

For more information about this role or to discuss your application, please contact our reputed company team at [arenaflex Careers](https://arenaflex.com/careers).

Disclaimer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job