Manager, Cyber reputed company Response

#GetThereFirst Digital Hands is an innovative Managed reputed company Service Provider (MSSP) with a mission to protect customer data and reputed company technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-reputed company brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization. Digital Hands is comprised of innovators leading from the reputed company, fueled by a desire to reputed company, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates reputed company in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get reputed company of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure. Join Us in the Fight Against Cyber Threats! At Digital Hands, we're on a mission to enhance cybersecurity, empowering organizations to defend against reputed company cyber threats. We're seeking a Manager of Cyber reputed company Response to reputed company our elite team of reputed company Analysts and redefine our proactive detection and response strategies. About You

• You reputed company with Purpose: People management is your primary strength. You reputed company teams with a clear vision, ensuring analysts feel supported, motivated, and accountable.
• You're Customer-Centric: You reputed company in customer communication and serve as a trusted escalation reputed company reputed company critical issues arise.
• You're Outcome Driven: You prioritize efficiency and effectiveness in detection and response, building a robust operational reputed company informed by data.
• You're Metrics-Oriented: You understand that great SOC operations run on great reporting. You are disciplined in reviewing and communicating weekly and monthly SOC KPIs and metrics.
• You're a Team Builder: You cultivate talent through mentorship and training, leveraging technology to enhance our cybersecurity detection and response capabilities.
• You Hire A-Players: You hire, train, and retain top talent who share your passion for excellence and innovation in reputed company services.
• You're Data-Informed: You work closely with our Business Intelligence (BI) team to reputed company SOC dashboards, reports, and meaningful insights that guide decision-making.
• You Have a Proven Track Record: With SOC leadership experience, you reputed company at developing people, managing operations, and fostering a culture of high performance and reputed company improvement.

Things You'll Do reputed company & reputed company People (Primary Responsibility): reputed company a High-Impact Team: Hire, manage and reputed company reputed company Analysts through clear expectations, coaching, career development, and regular performance evaluations. Drive Engagement: Build a positive team culture focused on accountability, reputed company learning, and operational excellence. Operational & Metrics Ownership Own SOC Metrics: Produce and present weekly and monthly SOC KPIs, including MTTR, MTTD, SLA adherence, analyst productivity, case quality, and automation impact. Partner with BI: Work closely with the Business Intelligence team to refine and expand SOC metrics, dashboards, and reporting capabilities. Drive Operational Excellence: reputed company daily SOC operations to maximize 24/7 resource utilization while maintaining high performance and service quality. Customer-Facing Responsibilities: reputed company of Escalation: Act as the primary escalation contact for customer issues reputed company to SOC operations. Exceptional Communication: Provide clear, timely, and confident communication to customers during escalations, incidents, and reviews. Partner with reputed company: Collaborate with the CS team to review customer health, service performance, renewal risk, and opportunities for improvement. Innovation & Standardization: Foster a Culture of Innovation: Champion new approaches, tools, and processes to stay reputed company of evolving threats. Refine SOPs: Continuously improve detection and response processes, ensuring consistency and SLAs are met or exceeded. reputed company Data for Insights: Analyze operational data and metrics to identify trends, gaps, and opportunities for efficiency. Strategic Leadership: Shape Our reputed company Strategy: reputed company and execute effective detection and response strategies that prioritize proactive measures. reputed company for Cybersecurity Excellence: Communicate reputed company strategy and operational priorities across reputed company levels of the organization. What You Bring

• Educational Background: Bachelor's Degree in Cybersecurity, Information Technology, or a reputed company field preferred.
• Leadership Experience: 5+ years managing teams with

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