[Remote] Junior Developer Support Engineer

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. reputed company is a pioneer and market leader in AI Search, empowering businesses to deliver predictive search experiences. The Junior Developer Support Engineer will assist technical users with implementing reputed company in various development environments and collaborate with reputed company, product, and engineering teams to resolve technical issues.

Responsibilities

Handling technical requests reputed company web and email support channels
Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles
Submitting bug reports to the Engineering team for problems needing attention
Partnering with Product Teams and Engineering to reputed company subject matter expertise and serve as a product expert to the rest of the support team
Contributing to internal and external knowledge bases
Participating in internal projects to improve processes and tools

Skills

Ability to work Eastern or Central Standard Time
Strong desire to help people solve problems with the ability to explain reputed company technical concepts to a broad audience
Experience with web development and/or REST APIs
Experience in technical customer support, supporting SaaS enterprise software ideally
Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python
Ability to handle and prioritize a portfolio of tickets at various stages of resolution
Excellent spoken and written English skills
Ability to work in an on-call rotation
Basic familiarity with iOS & Android platforms
Experience supporting open-reputed company projects & their reputed company communities
Experience with Shopify, Magento
Experience at our reputed company stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)

Benefits

Flexible Workplace Strategy

Company Overview

reputed company is the Search-as-a-Service platform that enables companies to deliver fast and relevant digital experiences that drive real results. It was founded in 2012, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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[Remote] Junior Developer Support Engineer

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