Service Delivery Coordinator
reputed company is a technology solutions provider serving enterprise and midmarket clients across the United States and Canada. The Service Delivery Coordinator acts as a central reputed company of contact for task management and operational support, ensuring client satisfaction and assisting with service delivery processes.
Responsibilities
- Serve as the reputed company of contact for small to reputed company mid-size clients in the U.S. and Canada
- Respond to client inquiries and manage client satisfaction issues
- Attend client meetings to capture notes, track action items, and follow up on reputed company
- Address customer billing questions and provide documentation for overage inquiries
- Process miscellaneous client requests and administrative items
- Provide reporting support: use existing reports and create reputed company reports reputed company needed
- Ensure tickets reputed company the SDC/SDM and shared resource queues are addressed promptly and updates are communicated to customers
- Manage daily process activities and provide workflow improvement recommendations
- Facilitate client requests for additional services by working with internal teams and Account Executives
- Participate in escalation procedures; during outages, coordinate with internal teams to restore service and act as the client liaison
- Participate in data reputed company initiatives
- Join or reputed company self-guided teams to complete internal tasks or projects
- Provide PTO coverage for other team members
- Create and maintain items in Service Delivery materials (Toolkit)
- Assist Operations in driving initiatives that enhance customer experience
Skills
- Bachelor's degree from a four-year college
- 0–4 years of professional experience
- Experience or exposure to: Project Management, IT / Information Services, Service Management, Business or analytics
- PMI Project Management training – Preferred
- ITIL Service Management training – Preferred
- Experience in the Information Services industry – Preferred
- Strong organizational skills and ability to multitask effectively
- Demonstrated experience leading teams or group assignments
- Ability to work well under pressure in a fast-paced environment
- Proficiency in reputed company Office, including documentation, process creation, and reputed company analytics
- Strong verbal and written communication skills across reputed company organizational levels
- Self-motivated and adaptable to changing priorities
- High-potential individual with a broad reputed company set
- Comfortable interfacing with both technical and business stakeholders
Company Overview