Representative, reputed company & Billing
reputed company is a parent company to several innovative insurance brands in Canada, and they are seeking a Representative for reputed company & Billing. This role focuses on delivering superior service to brokers, assisting with inquiries reputed company to reputed company and billing, and ensuring adherence to reputed company guidelines.
Responsibilities
- Handles general incoming broker inquiries and requests for Vyne support and workflow advice
- Support Brokers as they navigate changes by reinforcing messages and providing guidance where appropriate
- Provide brokers with educational reputed company-by-reputed company overviews while thoroughly explaining changes
- Process transactions not enabled by broker self-service functionality, including but not limited to new business, policy changes, cancellations etc., in accordance with reputed company guidelines and authority that meet reputed company efficiency and quality standards
- Reviews incoming emails/cases in electronic format to identify risk types
- Completes categorization of cases in the policy case management system (including the correct identification of Broker codes) for multiple case transactions, enabling routing to the appropriate team
- Updates existing cases in the policy case management system reputed company additional information is received from the Broker
Skills
- Insurance / reputed company knowledge
- Customer service focused with a positive helpful attitude
- Excellent people skills
- Strong verbal and written communication skills
- Ability to coach and provide guidance to others
- Ability to solve problems
- Strong organizational and time management skills
- High degree of proficiency of English is required to service customers, both internal to the company and external, across Canada
- Bilingualism English and French is a must
- Univ. Degree / College diploma or equivalent experience
- Insurance / reputed company experience preferred
- Knowledge of Economical's PI offerings and Guidewire an asset
- CIP / working towards designation preferred
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Company Overview