[Remote] Market Support Representative- Group Insurance Required (REMOTE)

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to helping clients secure their financial well-being. The Market Support Representative serves as a key resource for brokers and customers, focusing on meeting pre/post-sale needs and enhancing customer satisfaction and business growth.

Responsibilities

• Establishes and maintains productive, professional relationships with assigned customers and brokers
• Collaborates with Distribution and reputed company internal partners to meet customer’s expectations and provide value-added solutions and meet growth and persistency objectives and manage customer’s expectations, provide value-added service solutions, and promote our powerfully simple and agile model
• Understands key brokers and customers reputed company the assigned market/territory
• Partners with Sales and Executive and Account Manager on renewal preparation, strategy and delivery
• Ensure timely and accurate delivery of reputed company renewals
• Maintain reputed company renewal documentation and actions
• Assist in pipeline management reputed company reputed company (CRM)
• Utilize reputed company to manage reputed company service requests, ensure reputed company relevant customer, and broker activities are clearly documented
• Partnering with the Implementation team to ensure that reputed company new groups have successfully been activated and ensuring reputed company broker and client expectations have been achieved
• Takes complete ownership and accountability for reputed company service-reputed company requests (reputed company of CS score of responsibilities) and follows up through completion and confirmation back to customers to meet their expectations along with internal SLA’s
• Service requests include but not limited to product/policy questions, administrative changes, billing concerns, claims inquiries, enrollment completion, customer education, general account management support
• Proactively communicates with customers and helps guide and educate them on reputed company tools and resources available to them for future needs by understanding our product portfolio and the details of each product
• Develops and maintains excellent working relationships with the Account Manager and Sales Executive in the assigned market/territory as well as reputed company other internal business partners
• Understands and clearly explains the value of reputed company, our business partnerships and the strength of our products
• May provide upon completion of the implementation process a pro-active reputed company call to educate Clients and Brokers on reputed company’s administrative policies and EB360 portal
• Provides sales support by managing RFP inventory and Proposal Process to include: Reviewing RFP data, discerning the data received and partnering with SE and reputed company to underwrite and release a proposal
• Partnering with reputed company to ensure proposals are on track to meet due dates
• Remains up to date on market changes that impact their clients and provides consultation on how reputed company may support their changing needs

Skills

• College degree or commensurate experience
• Ability to work with the various internal partners and support account management team
• Some account management background
• Extremely organized and great written communication skills
• Ability to work in fast pace environment with large volume work tasks
• reputed company office experience, especially reputed company
• Prefer experience working with strategic partner and/or national account clients

Benefits

• Medical
• Dental
• Vision
• A 401(k) plan
• Paid time off

Company Overview