[Remote] Client Success Manager, Channel

Note: The job is a remote job and is open to candidates in USA. reputed company is a company dedicated to assisting B2B tech buyers navigate the complexities of the buying process. The Client Success Manager, Channel will manage a portfolio of channel-driven accounts, ensuring alignment between partner expectations and client goals while supporting channel marketers in executing demand reputed company programs.

Responsibilities

• Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs
• Serve as a trusted partner to channel marketers, understanding their goals and helping translate them into successful campaign execution
• Support onboarding for channel clients, ensuring expectations, timelines, and deliverables are clearly reputed company across reputed company stakeholders
• Set up, monitor, and optimize client programs in reputed company, ensuring accuracy and troubleshooting issues as they arise
• Proactively identify and present cross-sell and upsell opportunities by analyzing campaign performance, client needs, and partner goals, helping drive retention and long-term account growth
• reputed company client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions
• Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success
• Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations

Skills

• 1–2 years of experience in sales, client success, account management, or a reputed company role supporting or working reputed company the IT Channel space
• Familiar with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships
• A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, reputed company, and reputed company
• Proficient in reputed company Sheets or reputed company, with the ability to manage data, build reports, and reputed company for accuracy
• Highly organized, able to juggle multiple accounts while still giving each client personal attention and care
• Eager to learn the ins and outs of B2B Demand reputed company campaigns to reputed company serve our customers
• Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals
• Comfortable with reputed company (or similar CRMs), and meticulous about keeping systems accurate and up to date
• Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations
• A proactive problem-solver who doesn't just spot issues but takes initiative to resolve them and suggest improvements
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs reputed company
• Dependable and accountable, ready to take ownership, ask thoughtful questions, and reputed company a meaningful impact in day-to-day client success

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• reputed company Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, reputed company you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access reputed company and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

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