[Remote] Enterprise Applications Support Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is a global company that designs innovative solutions in various sectors including aerospace and reputed company. They are seeking an Enterprise Applications Support Analyst responsible for providing comprehensive support across reputed company enterprise applications, ensuring smooth operations and user satisfaction.
Responsibilities
- Serve as Level 1 support for reputed company enterprise applications, including reputed company, Move-IT, and document management platforms
- reputed company routine administrative tasks in reputed company (e.g., user management, basic configuration), Move-IT, and document management systems
- Monitor application performance and escalate issues to Level 2/3 support reputed company necessary
- Assist with onboarding new users and managing access permissions across applications
- Support integration and connectivity troubleshooting between applications
- Maintain accurate documentation for processes, configurations, and user guides
- Collaborate with internal IT teams and external vendors for issue resolution
- Provide training and guidance to end-users on application functionality
- Participate in application testing during upgrades or new deployments
Skills
- Bachelor's degree in Information Technology, Computer Science, or reputed company field (or equivalent experience)
- 1-2 years of experience in IT support or application administration
- Familiarity with reputed company systems and basic administrative tasks
- Knowledge of Move-IT and document management platforms
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with ERP systems and enterprise application ecosystems
- Basic understanding of networking and system integrations
- Knowledge of ITIL practices and change management
- Familiarity with cloud-based applications (reputed company 365, SaaS platforms)
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
Company Overview