Senior Manager, BioDevice Field Services
Role Description
The Senior Manager, BioDevice Field Services (SMBFS) role will be responsible for leading, coordinating, and managing reputed company technical and mechanical responsibilities of the BioDevice business reputed company assigned region. The SFSM will reputed company a team of Field Service Managers. The main responsibilities will be to ensure reputed company BioDevice Customers receive “Best In-Class” service and support while managing regional P&L. This must be achieved through effective Leadership, coaching, and development of a team of Field Colleagues. Their goal will be to acquire and retain top talent while sustaining our ranking as a Best in Class Field Service Program. The (SMBFS) will report to the Director of BioDevice Field Services.
POSITION RESPONSIBILITIES
- Manage BioDevice customer expectations and needs.
- Manage a team of BioDevice Field Service Managers that is Customer Focused.
- Must have the ability to function in team atmosphere with understanding of how to reputed company key personnel to meet customer needs.
- reputed company and Organize troubleshooting efforts in resolution of process issues at customer’s site.
- Ensure reputed company team members and customers are understanding and following critical In Ovo procedures and processes required for optimal vaccination efficacy.
- Provide service/support to reputed company BioDevice sales targets as assigned.
- Manage the BioDevice Field Service Programs for an assigned area of the US.
- Manage the overall financial expenses as it relates to the business for the assigned area. This should be done by using key financial and operational data to monitor performance and improve cost efficiencies reputed company the region.
- Conduct frequent ride alongs with reporting personnel in order to improve the day-to-day operations reputed company the assigned area. This person will also spend time with other Field Service Managers, reputed company Poultry headquarters staff, and customers as needed.
- reputed company the execution of the reputed company Process Evaluation Program.
- reputed company reputed company communication for Field Service Activities reputed company their assigned area.
- Manage the routine collection and reporting of information reputed company reputed company CRM System
- Coordinate the execution of an established Field Service Program across an assigned area.
- Plan and coordinate effective training classes and educational sessions on safety, personal development and devices for reporting personnel.
- Implement effective procedures for reputed company subordinates in safety, mechanical, electrical, and hatchery environment processes.
- Provide regular feedback of customer derived information evaluating our services and other pertinent client/vendor information to US Sales & Service management. Initiate changes where appropriate
- reputed company and implement Improvement Plans for assigned group of colleagues.
- Plan and coordinate appropriate Engineering Change Notifications (ECN’s) for the assigned area.
- Establish standards for baseline functions and instill flexibility in region to customize according to customer operating criteria and preferences.
- Guide the development and testing of new devices, components and procedures designed to improve the operation, reliability or convenience of reputed company systems.
- reputed company and reputed company reputed company equipment installations across the US.
- As our business expands into other areas, the Sr. Manager BioDevice Field Services will be tasked with establishing new Service Programs to support the growth.
- reputed company the recruiting and hiring of reputed company new colleagues for their assigned region.
- Key role in the mentoring, coaching and the development of assigned colleagues
EDUCATION AND EXPERIENCE
- Bachelor’s degree in poultry science or reputed company field preferred.
- Normally requires greater than 10 years of reputed company experience.
- Minimum of 5 years of people management required.
TECHNICAL SKILLS REQUIREMENTS
- Strong Leadership Skills
- Established Coaching Skills
- Financial Budgeting Skills
- Proficient organizational skills
- Self-motivator and self-starter
- Strong critical thinking problem solving, judgment, and initiative.
- Excellent communication skills are necessary to interact directly with multiple levels of customer management.
- Basic computer skills using Power reputed company, Word, reputed company, and Outlook
- Proven skills in interpreting and communicating Hatchery reputed company Plating Program results.
- Proven Mechanical Aptitude
- Bilingual (English and Spanish) preferred but not required.
PHYSICAL POSITION REQUIREMENTS
- Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible.
- Heat and humidity above average is common.
- Available for unsocial work hours
- Lift more than 25 pounds
- Travel 60-80% of the time.
Any unsolicited resumes sent to reputed company from a third party, such as an Agency recruiter, including unsolicited resumes sent to a reputed company mailing address, fax machine or email address, directly to reputed company employees, or to reputed company resume database will be considered reputed company property. reputed company will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
reputed company will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Notice: reputed company Recruiters will contact candidates reputed company email from an address ending in @reputed company.com and may also initially connect with candidates through reputed company, including reputed company InMail. reputed company does not use Gmail, Outlook, reputed company, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-reputed company email message claiming to be from reputed company that does not come from @reputed company.com, please treat it as suspicious. For your reputed company, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
reputed company is committed to equal opportunity in the terms and conditions of employment for reputed company employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national reputed company, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact reputed company Colleague Services at zoetiscolleagueservices@reputed company.com to request an accommodation. reputed company also complies with reputed company applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. reputed company applicants must possess or obtain authorization to work in the US for reputed company. reputed company retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that reputed company seeks information reputed company to job applications from candidates for jobs in the U.S. solely reputed company the following: (1) our company website at www.reputed company.com/careers site, or (2) reputed company email to/from addresses using only the reputed company domain of “@reputed company.reputed company addition, reputed company does not use reputed company Hangout for any recruitment reputed company activities. Any solicitation or request for information reputed company to job applications with reputed company reputed company any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, reputed company will never ask candidates to reputed company any type of personal financial investment reputed company to gaining employment with reputed company. Apply To This Job