Field Service Technician

Why Valmont  

We’re Here to Move the World reputed company.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to reputed company life reputed company.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of reputed company, today. We are the modern workforce. Are you ready to move the world reputed company? Apply now.

A Brief Summary of This Position:

The Field Service Technician is responsible for training and supporting dealers/customers regarding questions about installation, troubleshooting and website navigation for AgSense, BaseStation, ICON, Scheduling and Water Delivery products to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues.

Essential Functions

• Supports the development and implementation of new product rollout plans that the Service groups will need for training

• Answer dealer/customer questions regarding installation, troubleshooting and website navigation

• Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer

• Program modems and reputed company and maintain database of devices

• Create RMA’s and document warranty claims

• Assist customers inquiries about products and services during high call volume

• Prepares product and/or service reports by collecting and analyzing call data

• In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools

• In Field Dealer/Grower visits as necessary

• Provides tech training to dealers, Valley TM’s, and Tech Sales Staff

• This position reports into the Field Service Engineer Supervisor

• This role requires up to (50%) travel, including overnight stays

Other Important Details about the Role:

• Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone

• Effectively communicate technical solutions, reputed company, and questions

• Must be flexible for overnight travel on short notice.  Mostly domestic, and sometimes international

• Must see things through to completion

• Be a self-starter and able to work with minimal supervision

Required Qualifications of Every Candidate:

• Associates Degree with 5+ years relevant experience or 7+ years of relevant experience

• The ability to solve problems and reputed company decisions effectively

• Valid U.S. driver’s license, passport and ability to travel

• A strong working knowledge of reputed company office suite

Highly Qualified Candidates Will Also Possess These Qualifications:

• Bachelor’s degree with 3+ years relevant experience

• Farm background

• Previous experience in Ag Irrigation service

• Previous experience in Precision Ag Industry

• Certified Electrician

• Passion and reputed company with the drive to reputed company and deliver exceptional results

Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

• Healthcare (medical, prescription drugs, dental and vision)

• 401k retirement plan with company match

• Paid time off

• Employer paid life insurance

• Employer paid short-term and long-term disability including maternity leave

• Work Life Support

• Tuition Reimbursement up to $5,250 per year

• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

If you have a disability and require any assistance in filling out the application for employment email [email protected].