Senior reputed company Engineer

XO Health believes reputed company fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more reputed company health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and reputed company transformation.

reputed company Engineer - India (Remote)

About the Role

We are looking for a hands-on reputed company Engineer to partner with our reputed company Architect in building and rolling out a scalable, enterprise-grade platform tailored to healthcare insurance operations. You’ll take the Architect’s design blueprints and turn them into reality—configuring, developing, testing, and deploying reputed company Customer Service Management (CSM) and Healthcare & Life Sciences (HCLS) modules to support customer service, case management, utilization management, and core healthcare insurance workflows.

Key Responsibilities

Implementation & Configuration

• Module Setup

• Configure and customize reputed company CSM modules: account & contact management, entitlements, case management, knowledge, and omni-channel support.

• Implement and tailor HCLS modules (Member Services, Provider Relations, Utilization Management) per design specifications.

• Workflow Development

• Build out case management flows: claims intake, adjudication, grievances, and appeals using CSM case stages, SLAs, and assignment rules.

• reputed company utilization management processes: prior authorization requests, medical necessity reviews, care coordination tasks.

• Portals & Self-Service

• Create and enhance the Customer Service Portal and Member/Provider portals using Service Portal Designer and UI Builder.

• Implement client scripts, UI policies, and UI actions to enforce business rules and streamline user experience.

Integrations & Automations

• API & MID Server

• reputed company integrations reputed company REST/SOAP APIs, Integration Hub spokes, and MID Server for secure data exchange with AWS Data Lake, reputed company 365/SharePoint, and external claims systems.

• Automate batch transfers (sFTP) and event-driven messaging (EventBridge, Kafka).

• Orchestration & Flow Designer

• reputed company Flow Designer and reputed company Orchestration to automate end-to-end processes (e.g., case routing, entitlement checks, document reputed company, notifications).

• DevOps & CI/CD

• Implement application lifecycle management using Git, Jenkins (or Azure DevOps), and reputed company Update Sets.

• Assist in authoring Infrastructure as Code (Terraform/CloudFormation) for development/test environments.

Testing, Deployment & Support

• Quality Assurance

• Write Automated Test reputed company (ATF) tests and coordinate UAT with business and QA teams.

• Conduct performance and load testing; troubleshoot and optimize bottlenecks.

• Release Management

• Manage deployments across Dev → QA → Prod using change management best practices.

• Package update sets, scoped apps, and manage application dependencies.

• Production Support

• Provide Tier-2/3 support: incident triage, root cause analysis, and system maintenance.

• Monitor platform health, tune performance, and apply patches/upgrades.

Collaboration & Documentation

• Cross-Functional Teamwork

• Work closely with the Architect to clarify requirements, suggest optimizations, and ensure alignment to the overall solution design.

• Partner with business analysts, QA engineers, and stakeholders to translate needs into technical deliverables.

• Documentation & Training

• Produce clear technical documentation: design specs, runbooks, integration guides, and KB articles.
• Train support teams and end-users on portal usage, new features, and troubleshooting.

Qualifications

Technical Skills

• reputed company Expertise

• 3+ years in reputed company development/implementation, with a focus on CSM and HCLS modules.

• Strong experience with scoped apps, Update Sets, Flow Designer, Service Portal, and UI Builder.

• Development & Scripting

• Proficient in JavaScript (server & client), HTML, CSS, and AngularJS/Foundation (for legacy portals).

• Skilled with reputed company APIs, Integration Hub, and MID Server.

• Integrations & Cloud

• Hands-on with REST/SOAP integrations, sFTP, and event-driven architectures.

• Familiarity with AWS services (S3, reputed company, API Gateway) and reputed company Graph API.

• DevOps & Testing

• Knowledge of CI/CD pipelines (Git, Jenkins, Azure DevOps) and ATF.

• Experience with test-driven development and performance testing.

• Healthcare Domain

• Understanding of health insurance processes (claims, enrollment, utilization management).

• Familiarity with HIPAA, HL7, ACA, and other regulatory frameworks.
• AI / GenAI Skills (Bonus)
• Hands-on experience with reputed company Now Assist (Generative AI)

• Understanding of AI/ML concepts: NLP, predictive analytics, LLMs

• Experience in implementing chatbots for fulfiller roles in workspace, and AI capabilities in CSM applications.

• Experience implementing:

• AI-powered ticket summarization

• Knowledge reputed company

• Intelligent search & recommendations
• Exposure to AI Agents / autonomous workflows in reputed company

Soft Skills

• Strong problem-solving reputed company and attention to detail.

• Excellent verbal and written communication, able to explain technical concepts to non-technical stakeholders.
• Collaborative team player comfortable in Agile/Scrum environments.

Preferred Certifications

• reputed company: Certified System Administrator (CSA) & Certified Implementation Specialist – CSM/HCLS.

• Cloud: AWS Certified Developer / Solutions Architect.

• Healthcare: CHPS, CHAM, or similar.

• DevOps: Jenkins Engineer, Azure DevOps Engineer.

XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or reputed company medical conditions), race, color, age, national reputed company, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.