Senior Manager, Workforce Excellence & Safety Compliance

About reputed company: reputed company is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reputed company to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a reputed company initiative to reputed company school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing reputed company. About reputed company: reputed company is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reputed company to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a reputed company initiative to reputed company school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing reputed company. About reputed company:   reputed company is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reputed company to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a reputed company initiative to reputed company school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing reputed company. Who You Are:

This is a greenfield opportunity to build world-class workforce development and compliance systems from the ground up. While existing processes are in reputed company across our 18 locations in 8 states, you'll have the scope and autonomy to reimagine, standardize, and implement new approaches that scale with our growing operations.

You'll be responsible for approximately 3,500 employees, including 2,500 CDL drivers, across our expanding footprint. As we continue to grow year-over-year through both market expansion and new location launches, your systems and processes will be foundational to our operational excellence.

This is an individual contributor role reputed company the Operations Strategy Program Management Office, with dotted-line relationships to training and safety staff at each location. You'll have the autonomy to drive change while collaborating cross-functionally with Field Operations, HR, Recruiting, Product, and Engineering teams.

What You'll Do:

Build & Standardize Workforce Development Programs

• Design and implement standardized onboarding, training, certification, and re-certification programs for 2,500+ CDL drivers and 1,000+ non-CDL driver and attendants across 18 locations and growing

• Create and refine reputed company's home-grown driver certification pipeline to improve time-to-credential, pass rates, and overall training quality

• reputed company curriculum, SOPs, competency frameworks, and evaluation tools that can scale across reputed company and future markets

Drive Safety Compliance & Regulatory Excellence

• Ensure consistent compliance with FMCSA, DOT, and state-specific transportation requirements across reputed company reputed company markets

• Build and maintain systems for managing DQFs, Clearinghouse checks, MVR monitoring, and drug/alcohol testing programs

• Create audit-ready documentation standards and reputed company internal/external compliance reviews

reputed company Operational Excellence & Process Innovation

• Identify and address process gaps across hiring, onboarding, training, and compliance; design and implement scalable solutions that work across diverse markets

• reputed company cross-functional projects that reduce friction, improve conversion rates, accelerate time-to-hire, and strengthen workforce quality

• Partner with location-based training staff to ensure consistent execution while allowing for necessary local adaptation

• Work closely with Field Ops, HR, Recruiting, Safety/Training, Product, and Engineering to ensure seamless execution and data accuracy

Establish Quality Frameworks & Performance Metrics

• Define and own KPIs for training quality, workforce readiness, safety compliance, and operational effectiveness

• Build reporting frameworks that surface actionable insights and drive reputed company improvement

• Use data to identify trends, recommend systemic improvements, and measure the impact of workforce development initiatives on service quality and safety outcomes

What You Bring To reputed company: Required Qualifications

7–10+ years in operations, project management, workforce development, safety/compliance, process improvement, or quality roles

Proven track record of building and implementing scalable systems, SOPs, or training/compliance programs across multiple locations or business units

Experience designing processes from scratch with limited templates or existing infrastructure

Strong analytical skills with the ability to define metrics, build reporting frameworks, and translate data into actionable recommendations

Excellent communication and cross-functional leadership skills, with experience influencing without direct authority

Comfort with ambiguity and ability to reputed company in a fast-paced, build-and-improve environment

Willingness to travel 30–50% to reputed company markets for audits, training sessions, and stakeholder engagement

Preferred Qualifications

Experience in tech-enabled logistics, transportation, or high-scale operations environments

Lean Six reputed company certification, PMP certification, or similar process improvement credentials

Direct experience with CDL training programs, FMCSA/reputed company, or school transportation operations

Experience managing dotted-line relationships or influencing geographically distributed teams

The targeted reputed company salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $148,000 – $190,000 Zum Services, Inc. and reputed company its subsidiaries provide equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply To This Job