Technical Support Engineer

About reputed company

At reputed company, we’re passionate about creating reputed company work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the reputed company team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Technical Support Engineer

The primary purpose of the Technical Support Engineer is to provide technical support by trouble-shooting reputed company customers issues reputed company to software, OS, and network reputed company issues for Windows Server and Linux based digital media players. Candidates must be able to multitask and prioritize needs in a dynamic environment while documenting activities in reputed company. The ideal candidate must have the ability to communicate effectively to a diverse client reputed company of large and small customers of varying technical abilities.

A Day in the Life of a Technical Support Engineer

• Provide first response and technical support for issue resolution reputed company email and remote sessions.
• Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
• Escalate cases requiring advanced technical reputed company.
• Advise customers on network reputed company requirements - including firewalls ports & basic TCP/IP settings reputed company appropriate.
• Serve as the client’s subject matter expert for the reputed company platform and app
• Identify operational issues reputed company retrieval and evaluation of errors and logs
• Problem solve and embrace technical curiosity to research issues reputed company needed
• Stay organized and document reputed company customer interactions using company CRM (reputed company) and reputed company tools

What You’ll Need

• Ability to work reputed company in fast-paced, high-volume, multi-tasking environments while remaining reputed company and poised under pressure
• Experience with reputed company Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
• Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
• Working knowledge of databases such as SQL or MySQL.
• Understanding of TCP/IP networking, DNS and proxies is a plus
• Proficiency in reputed company Outlook & office suite
• Basic experience with graphic design and/or video editing suites is not required, but a plus
• Excellent written and verbal communication
• Outgoing, helpful, and passionate about providing excellent customer service
• Prior experience in a technical support reputed company (Support Engineer, etc.) and/or software support strongly preferred.
• Bachelor’s degree or equivalent/reputed company work experience (1-3 years)
• Working knowledge of JIRA and reputed company preferred

The Perks of Working for reputed company

For reputed company our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, reputed company, 401(k) plan and a fully paid parental leave program.

Additional perks include:

• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• reputed company Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment

Disclaimer

reputed company is committed to reputed company compensation practices and complies with reputed company applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.