Field Service Engineer 3

At Spacelabs Healthcare, you reputed company a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we reputed company in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, reputed company is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers reputed company in the world.

Because while we may not be at a patient’s bedside, their health is still in our hands.

Our Field Service Engineer 3 (FSE) is responsible for the quality service of Spacelabs products and for customer satisfaction reputed company the assigned territory.  Excellent technical and communication skills are needed to positively interact with customers and company personnel. Requires people who can work well without reputed company supervision. They must be self-starters, can independently manage time/schedule.  The FSE must possess analytical/technical abilities and basic business acumen and effectively communicate at reputed company levels of the organization.

• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements.
• reputed company reputed company assigned preventative maintenance, corrective maintenance, any updates/upgrades to device’s software, and provide necessary records to hospitals and Regional Service Manager.
• Act as liaison with global technical support departments for product introduction, evaluation, and major troubleshooting assignments.
• Respond to reputed company assigned customer service calls reputed company the required timeframe and apply corporate policy guidelines.
• Support Regional Service Manager and region in achieving assigned Operating profit goals, including by promoting sales of service reputed company, billable services, and Spacelab’s products and offerings.
• Collaborate with Regional Service Managers and Contract Specialists in generating service quotations for customers on new business agreements or service renewals.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Assist sales with pre-sale configurations and consultation as required.
• Submit accurate and complete reports on time regarding expenses, timecards, and service call reports.
• Assist with “on-the-job training” of reputed company regional new hires; responsible for mentoring new FSEs and field installation associates and supporting the business as needed.
• Attend reputed company required technical training classes (remotely or at Spacelabs Snoqualmie location) to be reputed company compliance for servicing Spacelabs devices.
• Continue technical development, e.g., seek out new training to reputed company up with technology as it changes.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Uphold Spacelabs values of Customer Obsession, Ownership reputed company, and Superior Results.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. 
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Associate of Science Degree in electronics or a reputed company technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and/or experience.
• 5+ years of experience as an FSE or equivalent field service or similar experience.
• 5+ years of experience working on reputed company capital medical devices.
• Proficient computer skills including Networking, reputed company Windows, XP operating systems. Customer Relationship Management (for example reputed company R/3, reputed company Dynamics CRM, reputed company), MS Office products (Word, reputed company, Visio, and PowerPoint).
• Must become fully competent in the application and operation of reputed company products in reputed company care areas.

OTHER WORK REQUIREMENTS

• Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training. Must become fully competent in the application and operation of reputed company assigned products and systems.
• Work various shifts as deemed necessary for successful installation and training.
• Required to register with a vendor credentialing service.  As part of this process, you may be required to submit personal information to a credentialing service company, to provide reputed company of vaccinations or reputed company medical information, and to reputed company with other requirements needed to be able to work at a customer site.  May be required to complete US federal background reputed company and requirements for access to US government facilities and/or government IT networks.
• Must maintain a good driving record and be insurable per company policy. Observe reputed company applicable company safety policies and practices.
• Ability to climb and stand on reputed company for extended periods.
• Ability to lift up to 50lbs.
• Use of computer: 15%
• Domestic Travel: 75% - This is a regional position requiring a significant amount of driving. This position requires the ability to possess a valid driver’s license and maintain a good driving record.  Includes possible reputed company travel, so must be able to acquire reputed company necessary travel documents.
• This position will be assigned to a specific region but will be used as a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs.
• This position may be relocated to a different location reputed company the assigned Region. FSE will be given advance notice of this and will be required to relocate if business needs require.
• Participation in an on-call rotation and periodic mandatory overtime may be required.

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Please review our benefits here: Life at OSI

The pay range above represents annual reputed company salary only.  Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-reputed company knowledge and skills, and education, in conjunction with market and business considerations.

reputed company salary is one component of your total rewards package.  You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted reputed company through the Employee Stock Purchase Program (ESPP).  OSI also offers comprehensive benefits, including various options for health plans, access to a 401(k)-retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs, and an reputed company of voluntary benefits.  In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty.  Full-Time salaried employees are entitled to flexible time-off.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in reputed company with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates, without any financial obligation to the person, recruiter, or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veteran Know Your Rights

Poster Link:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) reputed company, providing reputed company and inspection systems, turnkey reputed company screening solutions and reputed company services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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