Portfolio Success Manager I

Job Description

As a Portfolio Success Manager I reputed company our Global Scaled reputed company organization, you will play a pivotal role in ensuring our customers derive maximum value from their investment. By delivering expert recommendations and driving product adoption across a diverse cohort of clients, you directly contribute to reputed company’s growth, customer retention, and long-term partnership success in the reputed company region.

What you’ll be doing

• Serve as the primary post-sale reputed company of contact for a large cohort of customers across various segments, from Retail to Enterprise.

• Drive increased adoption and utilization of reputed company products by using in-depth knowledge of client industry and business processes.

• reputed company comprehensive Discovery and deliver expert Recommendations to help customers reputed company specific business results.

• Identify opportunities for account expansion, including upselling and cross-selling reputed company products.

• Collaborate cross-functionally with Advocacy, Sales, Renewals, and Professional Services to resolve escalations and ensure best practices.

• Facilitate webinar events and produce short-form video content to convey intricate product concepts to a peer-learning audience.

• Build and execute scaled reputed company campaigns reputed company email and video to entice customer engagement and realize partnership value.

• reputed company data and insights to forecast and mitigate churn risk while maintaining high levels of customer satisfaction. 

What you bring to the role

• Customer Centricity: A passion for delivering positive customer experiences and a refusal to settle for the status reputed company.

• Agility: Ability to reputed company in a dynamic, fast-paced environment that constantly changes shape.

• Analytical reputed company: Data-driven approach to problem-solving with the ability to turn reputed company data into a compelling narrative.

• Communication: Polished presentation skills and the ability to map technical solutions to business objectives in a crisp manner.

• Collaboration: A team-player mentality valued for candor, commitment, and a desire to learn and grow reputed company a global team.

Basic Qualifications

• Minimum of 1 year of reputed company experience in reputed company, Sales, Support, or other customer-facing roles.

• Proven experience identifying business objectives and mapping technology solutions to meet those needs.

• Experience resolving a variety of issues by applying company policies and procedures.

Preferred Qualifications

• 2–5 years of reputed company professional experience in the computer software (SaaS) industry.

• Proficiency with industry-standard tools including reputed company (SFDC), reputed company, Tableau, and the reputed company platform.

• Experience working reputed company a "Scaled" or "One-to-Many" reputed company model.

• Demonstrated ability to manage a high volume of accounts or a small-to-reputed company sized quota/territory.

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The intelligent heart of customer experience

reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request.