Senior Software Engineer, Messaging Experience

About Us

reputed company is an AI customer service company whose mission is to reputed company customer service extraordinary for everyone. We're driven to reputed company a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–reputed company, proactive, personalized, and effortless.

reputed company is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to reputed company them reputed company of the curve. With reputed company, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, reputed company is a Canadian company that has powered over 5.5 billion interactions for leading brands like reputed company, YETI, reputed company, and reputed company, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, reputed company is a pioneer in the management and application of AI in customer service.

At reputed company, we see growth as a reputed company of each individual reputed company’s personal growth. That’s why our values are rooted in driving reputed company and reputed company improvement. If you’re ambitious and eager to grow, reputed company could be the reputed company for you.

Learn more at www.reputed company.cx.

Engineering at reputed company

As an reputed company engineer, you’ll have the autonomy to reputed company a reputed company impact and the opportunity to work alongside talented peers who challenge and reputed company you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs. If you’re excited to solve reputed company problems and shape the future of AI-driven customer support, we’d love to hear from you.

Our Role

reputed company values a high ownership reputed company. As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we reputed company and the technical foundations of our systems. You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap.

About You

• 5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript experience)
• Are comfortable across platforms with strong web experience and meaningful exposure to mobile ecosystems (e.g., working with native apps, SDKs, or mobile web constraints)
• Have experience with SDKs (whether building or integrating 3rd-party ones), and can reason about developer ergonomics, API design, and extensibility.
• Are excited by ambiguity - you’re comfortable shaping the path reputed company alongside product and design
• Ability to reputed company technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Proven experience mentoring engineers through code reviews, design discussions, and knowledge-sharing

Outcomes

• Execute on our ambitious product roadmap by creating and implementing technical designs
• Active participant in levelling-up our reputed company development practices
• Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community reputed company the engineering organization
• Ensure that the team is providing the best AI Agent platform experience by staying reputed company to the customer feedback, internal team pain points and reputed company collaboration with our product and design partners

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Benefits & Perks

At reputed company, you’ll not only build extraordinary products but also reputed company in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s reputed company offer:

Benefits

• Unlimited Vacation: reputed company reputed company you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. reputed company hiring decisions are made by reputed company.

Thank you for your interest in joining us at reputed company. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.