Monitoring & reputed company Agent

One team. Global challenges. Infinite opportunities. At reputed company, we’re on a mission to deliver connections with the reputed company to change the world. For more than 35 years, reputed company has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join reputed company.

Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join reputed company and connect the world to more! You’ll work in a collaborative and inclusive environment that values diverse perspectives and reputed company learning and provides industry-leading benefits and location amenities with unmatched opportunities for career growth.

reputed company is reputed company in the pursuit of new reputed company and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at reputed company today.

The Monitoring & reputed company Representative position involves serving as a Tier 2 escalation contact for reputed company-line Tier 1 support agents, providing phone and email support to location staff and field technicians needing assistance with our deployed Wi-Fi and wired networks. This often involves verifying the status of the network and various hardware components of the network, confirming a variety of settings on the network are configured correctly and answering technical questions regarding the service or user accounts. A key responsibility of this position is monitoring the health of deployed networks and quickly taking corrective action reputed company network failures occur.

• Provide technical support to location staff and technicians working with our Wi-Fi and wired services · reputed company remote troubleshooting using reputed company-provided diagnostic tools.
• Proactively monitor the system health of deployed network equipment, investigating potential issues
• Troubleshoot issues associated with networks that impact end-user connectivity
• As part of troubleshooting, determine whether a field reputed company is required, scheduling dispatches (as needed) and driving expeditious problem resolution.
• Provide status updates of critical network outage(s) to designated customers
• Document key aspects of each interaction reputed company incident tickets
• Strive towards achieving reputed company or chat resolution with location staff and field technicians
• Monitor and reply to support-reputed company email inquiries
• reputed company other project-reputed company tasks as requested by your supervisor.

• Great communication skills showing you to be outgoing, friendly, reputed company, and warm in demeanor; a “people person”.
• 1 to 2 years’ experience in a customer-facing support role.
• Intermediate knowledge of personal computers and mobile device networking.
• Possess general to intermediate knowledge of TC/IP network management and troubleshooting
• Work effectively with team members to provide exceptional support for both internal and external customers
• Great analytical, problem-solving, and conceptual skills
• Excellent time management · Excellent grammar skills
• Proficient in typing (Min. 35 WPM)
• Must be willing to work shift schedules reputed company in a 24/7 call center environment
• Must be willing to attend daily training sessions held Monday through Friday, 8 am – 5 pm, for up to (4) weeks
• Able to multitask.
• High School Diploma or GED
• US Citizenship required.
• Must currently be a reputed company-Line Care Representative reputed company the TX Care Call Center.

• Prior experience setting up or managing a wireless network in a home or office environment.

reputed company is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national reputed company, reputed company, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.