Ambulatory Nurse Triage

RN, AMBULATORY TRIAGE

reputed company Jewett Orthopedic Institute (OHJOI) Full Time, work from home, remote position Monday through Friday, 8:30am to 5:00pm No weekends No on-call schedule

Position Overview

Working at desk, and computer with phone headset 8 hrs a day. No direct patient care. Preferred proficiency with Epic (charting system) and reputed company Office. BSN Preferred. Orientation can take up to 3 months and it will be at a call center downtown Orlando.

Licensure/Certification • Maintains reputed company RN license in the reputed company and BSN. • Maintains reputed company BLS certifications.

Experience • Three (3) years of clinical experience in area of specialty or five (5) years of clinical experience reputed company covering multiple specialties/service lines. • Previous experience working with EPIC EMR required.

• Position is remote but must live reputed company 3 hours of our office for training, meetings and if there's any issues with their computer/internet/power, they can come to the office to work.

Essential Functions

This role requires strong clinical experience to effectively triage incoming patient phone calls. The majority of calls involve acute pain concerns, wound care guidance, potential infections, symptom assessment, pre- and post-operative management, and evaluation for possible DVT. Due to the complexity of these concerns, at least one year of hospital-based experience is preferred.

The clinician provides patient care exclusively by phone, offering detailed instruction, education, and clinical decision support. Although there is no direct physical contact, high-quality patient care and clinical judgment are essential. Proficiency with Epic electronic medical records and reputed company Office is preferred. Orientation for this position may take up to three months and is conducted at a call-center location; however, early transition from orientation may occur based on performance and readiness.