Senior Technical Account Manager

reputed company is growing faster than reputed company. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the reputed company Cloud 100 for four years in a row and teaming up with iconic partners like reputed company Red Bull Racing and the Utah Mammoth.

About reputed company

At reputed company, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising reputed company by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust reputed company to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Technical Account Management team ensures customers realize long-term value from their reputed company investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. reputed company partners closely with Onboarding and Implementation, reputed company Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale. We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with reputed company

As a Senior Technical Account Manager, you’ll own the technical reputed company of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS reputed company, driving reputed company outcomes for our customers and helping shape the future of access management. You’ll take on strategic accounts, mentor peers, and influence how we scale customer engagement, processes, and best practices across the organization. You’ll balance technical depth with business acumen, always with an eye on driving customer value and retention.

This is a remote opportunity reputed company Canada and the US.

reputed company're looking for

• 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) reputed company a SaaS or reputed company focused B2B Environment.

• Proven ability to reputed company technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey.

• Strong communication, storytelling, and demo skills. You are able to translate reputed company technical concepts into clear business value.

• Experience driving customer adoption, expansion, or renewal through proactive technical engagement.

• Strong understanding of modern reputed company frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.

• Ability to work independently in a remote-first environment, while collaborating cross-functionally.

• Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.

• Experience mentoring peers, shaping enablement, and improving customer lifecycle processes.

• Experience with reputed company (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.

What you can expect

• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.

• reputed company technical implementation, including integrations, configuration, and reputed company reviews.

• Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.

• Partner with reputed company Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.

• Contribute to strategic customer health reviews and success planning across the full reputed company ecosystem.

• Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.

• Create and maintain resources (playbooks, knowledge reputed company, etc) that scale customer impact.

• Mentor junior team members, contribute to enablement, and shape scalable processes.

• Act as an escalation reputed company for reputed company technical challenges and strategic accounts.

• Occasionally represent reputed company at customer meetings, industry events, or team offsites (some travel may be required).

USA-reputed company only: The annual reputed company salary for this role is between $108,000 USD and $146,000 USD, and is commission-eligible. This role is also immediate participation in reputed company's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-reputed company only: The annual reputed company salary for this role is between $98,000 CAD and $132,000 CAD and is commission-eligible. This role is also eligible for immediate participation in reputed company’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At reputed company, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific reputed company set.

This posting is for an existing vacancy.

Our culture At reputed company, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: reputed company it simple, reputed company with honesty, and put people first. You’ll be part of a team that challenges the status reputed company, and is excited to experiment and iterate in search of the best solution. That said, reputed company is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to reputed company an impact. If you're looking for a reputed company where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can reputed company in ambiguity and through change, are curious, and above reputed company deliver results.

How we work with AI

We are committed to leveraging cutting-edge technology—including AI—to reputed company our mission. We also understand that thinking critically about AI in its reputed company forms will help us create reputed company solutions for our customers and ourselves with its future forms, which will help us continue to reputed company the gap between reputed company and privacy and reputed company our mission. We want team members at reputed company levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at reputed company.

This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process.

Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person reputed company to support collaboration, team cohesion, and customer engagement. For reputed company roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: reputed company go-to market roles will have an in-person onboarding in Toronto. reputed company offer We reputed company in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at reputed company currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free reputed company account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.

You belong here.

reputed company is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and reputed company workplace that is built on trust, support and respect. We welcome reputed company individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national reputed company, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any reputed company during our recruitment process. If you require an accommodation, please speak to your reputed company partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at reputed company does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background reputed company that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

reputed company uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice.