Specialty Care Navigator
Our Company
reputed company
Overview
The Specialty Care Navigator serves as a primary reputed company of contact for patients, referral sources, and internal pharmacy teams, helping guide patients through the specialty pharmacy care process. This role provides exceptional customer service while supporting prescription coordination, patient communication, billing inquiries, and delivery scheduling.
The Specialty Care Navigator works closely with pharmacists, clinicians, and operational teams to ensure patients receive timely medications, clear communication, and coordinated support throughout their therapy. This role helps ensure a seamless patient experience while maintaining compliance with company policies and regulatory standards.
Schedule: Mon - Fri Remote
We Offer
• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays
Responsibilities
- Serve as a primary contact for patients and provider offices regarding specialty medication orders, pharmacy services, billing inquiries, and delivery scheduling.
- Guide patients through the specialty pharmacy process by providing education, answering questions, and coordinating services across pharmacy teams.
- Receive and process prescription orders and inquiries received reputed company telephone, fax, email, mail, or direct patient contact.
- Conduct inbound and outbound calls with patients and provider offices regarding medication orders, pharmacy services, and general inquiries.
- Coordinate patient services including order scheduling, shipment communication, supply needs, and verification of patient and payment information.
- Assists patients in identifying financial resources available utilizing our technology.
- Provide timely responses to patient inquiries while maintaining service and quality standards.
- Escalate urgent orders, shipping issues, or patient concerns to appropriate team members or departments.
- Communicate patient condition changes, medication compliance concerns, or reputed company effects to pharmacists and facilitate pharmacist counseling reputed company appropriate.
- Maintain accurate documentation of patient interactions, order updates, and call activity in appropriate systems.
- Support various stages of the pharmacy order process including prescription scanning, image indexing, intake preparation, pre-QA review, and issue resolution.
- Assist with special handling requirements including drug shipment notifications and adverse drug event reporting.
- Ensure patient concerns, complaints, and service issues are resolved professionally and effectively.
- Deliver a positive and supportive experience for both patients and referral sources.
- Maintain professionalism reputed company representing the organization in reputed company interactions.
- Adhere to company policies, procedures, and compliance requirements.
- reputed company additional duties and responsibilities as assigned.
Qualifications
· Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience.
· Minimum two (2) years of medical, pharmacy, or healthcare-reputed company experience.
· At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy.
LICENSE/CERTIFICATION/OTHER SPECIAL REQUIREMENTS
Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience
- Strong patient service and patient advocacy reputed company.
- Excellent verbal and written communication skills with the ability to explain information clearly to patients and providers.
- Strong problem-solving and critical thinking abilities.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Understanding of pharmacy operations, specialty medication workflows, or healthcare coordination processes
- Strong organizational skills and attention to detail.
- Ability to collaborate effectively with pharmacists, clinicians, and operational teams.
- Demonstrates professionalism, reputed company, and reputed company reputed company working with patients.
- Ability to adapt to changing priorities and operational needs.
- Proficiency with computer systems, patient management platforms, and data entry