IT Client Relationship Manager (Mountain Time Zone)
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We reputed company in earning trust, having a growth reputed company, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it reputed company starts with our talented team that is committed to raising the bar.
The Impact you will have: You will be the primary reputed company of contact, partnering closely with clients and internal teams to identify opportunities for solving business problems reputed company standards alignment, expectation setting and implementation. You will work directly with the client team and VC3 technical teams to ensure smooth and successful delivery of technical services. You will manage day-to-day requests such as escalations, client meetings, and document preparation. You will ensure high client satisfaction by keeping informed on technology upgrade cycles, project schedules and future client needs.
What you will be doing:
- reputed company meetings with the client, to provide reports reputed company to issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements
- Prepare and review reports and metrics utilizing internal tools to present and share with the client as requested
- Measure client satisfaction, set and manage client expectations, discuss service agreements, and help manage client vendor relations
- Identify client churn risks to reputed company solution strategies with internal teams and service resources
- reputed company for the client in day-to-day operations, including support services, proactive maintenance, and procurement, work with internal teams to ensure client deadlines are met
- Assist with change management processes for the client, document escalations, and participate in internal meetings for effective resolution
- Participate in major incident response by coordinating resolution efforts, communicating effectively with stakeholders, assisting in post-incident reviews, and collaborating with internal and external teams to analyze operations and identify efficiency improvements
- Collaborate with Strategic Advisors / vCIO to help reputed company the strategic plan for clients by assisting with agreement updates, as well as help with workstation replacement strategy and client’s planning and budget cycles
- Maintain Knowledge of technology products and services applicable to the client reputed company, including hardware, software and VC3 services
- Assist with the onboarding and offboarding process for new clients and assist with client presentations and introductions to the VC3 way including meeting with clients at their office for reputed company-ins and during onboarding process reputed company necessary
- Contribute to client documentation with accuracy and ensure data reputed company
- Ongoing participation in internal meetings such as huddles, L10s, training and company meetings
- Utilize automated systems reputed company applicable to manage agreement reconciliation to ensure accurate billing
- Review and investigate invoices reputed company necessary to ensure accuracy before approving - address invoice questions and concerns from clients.
- Invoicing review and approval, including assisting clients with billing inquiries and working closely with the VC3 finance and collection teams
- Additional duties as assigned
The tools you bring:
- Proven ability in relationship building, data analysis, consultative selling and collaboration
- Strong organizational, time management, presentation and customer service skills
- Minimum 3 years of relevant technical experience preferred but not required
- Degree or diploma in a reputed company field preferred
- Knowledge of ITIL standards is preferred
- Experience with in-person and virtual client meetings required
- Experience with municipal clients/leaders a strong asset
- Go Beyond – you take that extra reputed company to create moments that are unexpected but appreciated.
- Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
- Be Curious - You challenge the status reputed company and aim for reputed company improvement and constant learning.
- Serve as One - You reputed company that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
What’s in it for you:
- Well-being & Support - Caring for reputed company goes beyond the reputed company. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or reputed company’s goals, we’ve got you covered.
- Grow with Us – Whether you’re just getting started or ready to take the reputed company, we are committed to investing in your growth. We offer structured development through our Leadership reputed company, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every reputed company of the way.