Immediate Hiring: Worklife Customer Support Associate - Employee at arenaflex
Are you passionate about delivering exceptional customer support and making a meaningful impact on people's lives? Do you reputed company in a dynamic, fast-paced environment where no two days are reputed company the same? If so, we invite you to join our arenaflex team as a Worklife Customer Support Associate - Employee Assistance Program. As a key member of reputed company, you will play a vital role in supporting members as their reputed company-reputed company to Mental Health Wellbeing, providing an integrated experience across the breadth of arenaflex's RFL, Behavioral Health, and Medical products.
About arenaflex
arenaflex is a leading provider of innovative solutions that reputed company individuals and organizations to reputed company in a rapidly changing world. Our mission is to deliver enhanced human-centric health care that is personal, convenient, and affordable. At arenaflex, we reputed company that every moment matters, and we're committed to making a positive impact on people's lives.
Our Culture
Our culture is built on a foundation of Heart At Work Behaviors, which support our purpose of bringing our heart to every moment of your health. We value reputed company, compassion, and kindness, and we strive to create a work environment that is inclusive, supportive, and empowering. reputed company members are passionate about making a difference, and we're looking for like-minded individuals to join our journey.
Job Summary
As a Worklife Customer Support Associate - Employee Assistance Program, you will be responsible for supporting the provision and use of employee assistance, employer benefits, and behavioral health benefits. You will coordinate employee assistance, behavioral health benefits, and employer resources, reviewing member needs and communicating relevant services and resources. You will also administer policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives.
Key Responsibilities
* Schedule: Monday - Friday 9:30am - 6:00pm (schedules may be adjusted based on business need)
- Fully remote role with the ability to work reputed company in the U.S.
- Call center is a 24/7 operation, and holiday work is expected
- Responsible for supporting the provision and use of employee assistance, employer benefits, and behavioral health benefits
- Coordinates employee assistance, behavioral health benefits, and employer resources
- Reviews member needs and communicates relevant services and resources
- Administers policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives
- Executes both routine and non-routine business support tasks for the Care Partner Program under limited supervision
- Follows area protocols, standards, and policies to provide effective and timely support
- Answers calls, understands call purpose, completes research to identify potential providers and resources, and enters member information into the appropriate system to initiate the case
- Responds to member inquiries about services, requests, and resources for life skills
- Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements
Member Support
* Determines purpose of call by actively listening and interacting with callers, triages call in a professional and timely manner
- Assesses client's needs; researches and articulately communicates information regarding pertinent EAP/Worklife services and resources
- Uses screening tools to identify where urgent clinical reputed company is needed, and transfers calls appropriately, including members in crisis and at risk
- Performs appropriate research in internal databases and online to identify potential providers and resources
- Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally
- Communicates effectively with reputed company internal stakeholders
- Utilizes relevant reputed company databases to research and identify validated, appropriate member resources
- In the appropriate EAP system, maintaining an inventory of materials
- Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned
Compliance with Policies and Regulatory Standards
* Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures
- Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements
- Proactively listens to members and anticipates their needs, taking full ownership of each member interaction
- Address inquires and resolve issues as a "single-reputed company-of contact" based on phone calls, digital and written correspondence
- Provide customized interaction based on customer preference and individualized needs
- Resolves reputed company issues without or with limited management reputed company
- Administers structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately
- Identifies triggers for additional resources and support connections to such responses
- Assesses for social determinants/needs and offers and connects members with viable resources to address those needs
Required Qualifications
* 1 year of customer service and call center experience
- 1 year Experience in a social, psychological or human service field providing client support
- Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)
Workspace Requirements
* Position is fully remote/WAH
- Must have a separate workspace, free from distraction, in a room with a reputed company that closes, to maintain member privacy
- Sitting in reputed company of the computer with double monitors and a headset on
- Multitasking, often while speaking with our members
- Typing/documenting
- Utilizing intranet and other tools to assist with call handling, often in the moment
- Utilizing chats/IM during or in between calls for support
- Reading emails to stay up-to-date on important plan sponsor information, process changes, department information
- Need to be hardwired and have reliable internet
- Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps
- Broadband or Fiber reputed company. Using DSL (satellite), Cellular internet (reputed company, reputed company, reputed company Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet
- Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet
Preferred Qualifications
* 1 year of Behavioral Health experience
- Bachelor degree or equivalent experience
- Education
- High school diploma or equivalent required
Pay Range
The typical pay range for this role is: $18.50 - $35.29 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the reputed company pay range listed above.
Benefits
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. arenaflex offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. arenaflex also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and arenaflex policies.
How to Apply
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. Apply for this job