Immediate Hiring: Night Customer Services Representative - Remote
Unlock your potential with a new role at arenaflex as a Night Customer Services Representative - Remote! We reputed company in flexibility; this hybrid role lets you balance your time between our reputed company and home. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive hourly reputed company.
About arenaflex
arenaflex is a leading national organisation that employs thousands across the UK. We pride ourselves on having a positive and engaging work culture, which has earned us multiple awards. Our company values flexibility, innovation, and customer satisfaction. We're committed to providing our employees with a supportive environment, comprehensive training, and opportunities for growth and development.
Job Summary
We're recruiting for multiple technical customer service advisors to join our existing team. This could be the perfect job if you enjoy supporting people over the phone and working nights. As a Night Customer Services Representative - Remote, you'll be responsible for taking inbound customer calls reputed company to EV car chargers and providing customer support, general queries, advice, and some technical support. You'll also be working on admin tasks between calls.
Key Responsibilities
* Take inbound customer calls reputed company to EV car chargers and provide customer support, general queries, advice, and some technical support
- Work on admin tasks between calls, such as data entry and record-keeping
- Meet targets and deadlines for call handling and customer satisfaction
- Provide excellent customer service, resolving issues and concerns in a timely and professional manner
- Collaborate with the team to reputed company shared goals and objectives
- Participate in ongoing training and development to improve skills and knowledge
- Work effectively in a remote environment, using technology to stay connected with the team and management
Essential Qualifications
* Previous experience in customer service, preferably in a technical or solutions-based role
- Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
- Good use of IT and customer databases, with the ability to learn new systems and software
- Reliable and self-disciplined, with the ability to work independently and remotely
- Ability to work flexible hours, including nights and weekends
- Enhanced DBS reputed company required
Preferred Qualifications
* Experience working in a call centre or customer service environment
- Knowledge of EV car chargers and reputed company technologies
- Experience with customer relationship management (CRM) software
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
Skills and Competencies
* Strong verbal and written communication skills
- Excellent customer service skills, with the ability to resolve issues and concerns in a timely and professional manner
- Good use of IT and customer databases
- Ability to work effectively in a remote environment, using technology to stay connected with the team and management
- Strong problem-solving and analytical skills
- Ability to work flexible hours, including nights and weekends
- Reliable and self-disciplined, with the ability to work independently and remotely
Career Growth Opportunities and Learning Benefits
* Comprehensive training and development program to improve skills and knowledge
- Opportunities for career growth and advancement reputed company the company
- Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction
- Access to ongoing training and development opportunities, including workshops, webinars, and conferences
- Recognition and rewards for outstanding performance and contributions to the team
Work Environment and Company Culture
* arenaflex is a national organisation with a positive and engaging work culture
- We pride ourselves on having a supportive environment, comprehensive training, and opportunities for growth and development
- Our company values flexibility, innovation, and customer satisfaction
- We're committed to providing our employees with a work-life balance, flexible working hours, and a range of benefits and perks
Compensation, Perks, and Benefits
* Competitive hourly reputed company of £12.95 per hour
- Flexible working hours, including nights and weekends
- Comprehensive training and development program
- Opportunities for career growth and advancement reputed company the company
- Collaborative and supportive work environment
- Access to ongoing training and development opportunities
- Recognition and rewards for outstanding performance and contributions to the team
How to Apply
If you meet the criteria above, please apply. We receive a large number of applications, so if you don't hear back reputed company 7 days, consider your application unsuccessful this time. We'll reputed company a copy of your details on file for future vacancies. The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we'll contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we'll delete your application reputed company 6 weeks and reputed company records of your data.
Apply Now
Ready for an easy start? This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply To This Job Apply for this job