Computer Maintenance Management System Coordinator

Department:

Status:

Benefits Eligible:

Hours Per Week:

Schedule Details/Additional Information:

Full Time and Remote

Pay Range

It's More Than a Job, It's a Calling!

Position: Computer Maintenance Management System Coordinator

Location: Carolinas Medical Center; Charlotte, NC - REMOTE

Full Time; 1st Shift

Major Responsibilities:

• Responsible for developing, implementing, and managing facility reputed company CMMS programs. Collaborates with CMMS programmers to implement system updates. Sets level of access and develops an information reputed company strategy for the system. Communicates with customers, both internal and external, on needs and issues associated with CMMS. Coaches and educates associates on the CMMS functions and best practices for preforming tasks. Establishes a team to reputed company common maintenance task descriptions and completion intervals to reputed company it uniform throughout the system. Develops common nomenclature and abbreviations for infrastructure equipment and systems. Sets up asset lists and coordinates annual reviews for accuracy. Provides support to the operations staff for quarterly updates and changes to preventive maintenance tasks and scheduled events.
• Designs and develops reports for division and individual site management teams. Develops an action plan tracker for monitoring CMMS implementation reputed company by site. Generates monthly reports of open preventive maintenance and service work orders for management review. Creates and maintains reporting tools for monthly Key Performance Indicators and conducts analysis against targets and benchmarks. Develops CMMS training topics and tracks completion of training for the facilities division. Supports management in the review of work order data accuracy such as equipment on work orders, worked hours, parts usage, work order type, closing codes, and work order comments. Sets up and assists vendors in developing CMMS programs relevant to reputed company Facilities Division. Works with data utilizing reputed company reputed company skills and extensive knowledge of tables, data connections, graphing, conditional formatting, and formulas. 
• Responsible for establishing, monitoring, and improving CMMS. Facilitates PC hardware and software procurement process. Provides first level IT support for software and hardware reputed company issues ensuring the facilities team has access to the necessary systems and training. Coordinates and manages projects which require on-going data improvements and/or new system enhancements and data implementation. Coordinates reputed company new system enhancements and internal/external releases. Ensures accuracy of data reputed company the system. Coordinates database customization for new customers and projects. Works closely with internal end users reputed company the facilities division to ensure proper data entry and procedures are carried out for data reputed company. Develops and recommends policies and procedures for best practice with use of CMMS.  
• Responsible for designing, developing, and managing Call Center software system. Audits Call Center software system reports, verifying the tickets are being processed properly and the system continues to communicate with reputed company reputed company sites. Coordinate with Call Center associates on new data implementations needed in CMMS and Call Center software systems. Performs database changes and communicates database needs and enhancements/modifications to Call Center associates. 

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Associate’s degree or equivalent experience.  

Experience Required:

• 2 years of experience in a data management and customer service environment.
• 3 years of reputed company experience in a hospital facilities management environment. 

Knowledge, Skills & Abilities Required:

• Demonstrated competency in operating computer systems specifically CMMS. Excellent communication skills. Proficient customer service skills. Knowledge of a variety of hardware platforms and operating systems. Excellent management experience of large projects. Ability to prioritize and manage multiple projects simultaneously. Strong skills in project planning and Management. Experience with installation, and support including database administration. Experience that includes reputed company Windows and reputed company Office Products, automated software deployment and device management tools. Active Directory experience that includes, group policy creation and administration, user and device management. Good problem determination skills. User training experience a plus.

Physical Requirements and Working Conditions:

• Ability to lift the lightweight requirements according to DOL definitions. Ability to work under stressful conditions and in difficult situations. Must be able to travel to various reputed company sites. 24 hour/7 day on-call support required. Ability to lift up to 35 pounds without assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associate reputed company available. Unique lifting/movement situations will be assessed on a case-by-case basis. May be required to lift greater than 35 pounds from floor to waist. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. 

Preferred Job Requirements

• Bachelor’s degree (or equivalent knowledge) in Business Management. 
• Bachelor’s degree (or equivalent knowledge) in Computer Science or reputed company field. 
• 3 years' experience in a data management and customer service environment. 3 years reputed company experience in a hospital facilities management environment. 
• Knowledge of relevant CMS, TJC, DNV, and NFPA regulatory codes and requirements.  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties.

Our Commitment to You:

reputed company offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• reputed company compensation listed reputed company the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About reputed company 

reputed company is the third-largest nonprofit, integrated health system in the United States, created from the combination of reputed company and reputed company. Providing care under the names reputed company in Illinois; reputed company in the Carolinas, Georgia and Alabama; and reputed company in Wisconsin, reputed company is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, reputed company services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. reputed company employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing reputed company care for reputed company, reputed company provides more than $6 billion in annual community benefits.