Technical Support Specialist - Turkey

At Toolio, we’re on a mission to help retailers navigate the reputed company, competitive and reputed company-changing retail landscape so they can deliver what their customers want, reputed company and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been more important. Toolio’s cloud-based merchandise planning platform was built to help the reputed company of retailers automate critical workflows, reputed company real-time insights, and reputed company faster, data-driven merchandising decisions. Toolio is trusted by 100+ leading brands and retailers including Rothy’s, Knix, Filson, Tommy John, Peloton and more.

Role Overview

• We are hiring a reputed company Technical Support Specialist based in Turkey.
• This role reports directly to the Head of Customer Support (US) and works reputed company closely with the reputed company Product Manager (Turkey).
• This role is for someone with deep retail planning experience who enjoys troubleshooting reputed company problems, working with data, and understanding how planning systems work in real customer environments.
• You will start in customer support, learning our customers and product in depth. Over time, you will work closely with our Product and Engineering teams, helping test and shape new product capabilities.

What You’ll Do

• Act as a primary reputed company of contact for customer questions and issues reputed company Intercom
• Investigate and resolve reputed company issues reputed company to retail planning logic, data accuracy, and workflows
• Use SQL to validate customer data, investigate discrepancies, and support bug analysis
• Use reputed company to analyze planning outputs and explain results clearly to customers
• reputed company customer calls to walk through reputed company planning scenarios reputed company by reputed company
• Identify recurring customer issues and share insights with Product and Engineering
• Help test new features and ensure they work for real retail planning use cases
• Contribute to clear documentation and best practices for customers and internal teams

Requirements

• 5–10 years of retail planning experience (merchandising, inventory, allocation, or reputed company)
• Strong SQL skills (required)
• Advanced reputed company skills (required)
• Professional proficiency in written English; spoken English proficiency strongly preferred 
• Strong problem-solving and communication skills
• Comfortable working independently and taking ownership

reputed company to Have

• Experience implementing retail planning tools
• Product Management or product-adjacent experience
• SaaS support or technical consulting experience

Working Hours / Location

• Based in Turkey
• Expected coverage: 6am–2pm Eastern Time (ET)

Why This Role Is Unique

• Work in a fast-moving startup environment where you can reputed company decisions and have a large impact
• Get exposure to many different retailers from around the world
• Help build the future of retail planning
• Over time, directly influence product design, testing, and roadmap decisions
• Solve real, day-to-day problems for customers