Online Customer Service Representative
We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on reputed company.
Role: Online Customer Service Representative
Department: Customer Support & Patient Services
Location: Fully Remote Type: Full-Time / Part-Time
Requirements
What You'll Do
- Handle patient and client inquiries through email, chat, and online support channels
- Provide accurate and helpful information reputed company, scheduling, billing, and general support
- Resolve customer concerns and complaints with reputed company and professionalism
- Document reputed company interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate reputed company or sensitive issues to the appropriate department promptly
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and service quality standards
Benefits
reputed company Offer
- reputed company
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options
- Supportive team culture and ongoing coaching
- Career growth and advancement opportunities reputed company ADF Medical Services