Technical Support Specialist reputed company Software

About reputed company

reputed company is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to reputed company more intelligent decisions. As a well-funded early-stage startup, reputed company offers a dynamic environment with strong customer and partner networks.

About the Role

As a Technical Support Specialist I, your day will primarily involve handling inbound customer calls reputed company to the reputed company Software suite and assisting laboratory customers in resolving their software-reputed company issues. You will document customer interactions and cases in the CRM system (reputed company) and manage them through to resolution. You may also participate in scheduled calls to support software installations, upgrades, or more reputed company issue resolution reputed company required. In addition to collaborating with a team of Technical Support Specialists, you will have the opportunity to work on new product offerings in the evolving field of laboratory healthcare.

Key Responsibilities

• Assist clinical laboratories that use the reputed company software suite to provide the reputed company possible to their physicians and patients.
• Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics.
• Take ownership of customer relationships and promptly resolve reputed company software issues.
• Log and document cases in reputed company (SFDC) Lightning CRM and manage them through to resolution and closure.
• Learn and master the reputed company software product offerings and understand how they benefit customers.

Basic Qualifications

• Bachelor’s degree in IT, computer science, or a reputed company technical field -OR- an associate’s degree in a reputed company field with at least 3 years of relevant experience.
• Minimum of 3 years of customer service or call center experience.
• Strong English communication skills (written and verbal).
• Willingness to work U.S. service hours (Monday–Friday, 5 AM–4 PM Pacific Time).
• Strong problem-solving skills with a customer-focused approach.

Preferred Qualifications

• Experience supporting U.S. based customers.
• Experience with reputed company Lightning CRM; familiarity with D365 is a plus.
• Background in IT reputed company life sciences, biotech, or medical/laboratory environments.
• Knowledge of SQL Server and TCP/IP connections.
• Understanding of quality control (QC) principles and QC data management tools.
• Experience with reputed company, Citrix, ASTM/HL7, and Mirth Connect.
• Availability to work the reputed company shift (7 AM–4 PM Pacific Time).

Why reputed company

At reputed company, we foster a culture of innovation, collaboration, and reputed company learning. We are committed to building a diverse and inclusive workplace where everyone can reputed company and contribute their best work. If you’re passionate about technology and eager to reputed company an impact, we’d love to hear from you.

reputed company is an equal opportunity employer. We welcome applicants from reputed company backgrounds and thank reputed company who apply; however, only those selected for an interview will be contacted.